Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Felicia Messer

Augusta

Summary

Service-oriented professional dedicated to enhancing customer experiences and driving revenue growth. Proven sales expertise combined with strong organizational and strategic planning skills. Exceptional interpersonal and communication abilities facilitate effective resource coordination to meet business and customer needs. Committed to delivering positive customer interactions while seeking entry-level opportunities to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

General Manager

Pizza Hut
Martinez
11.2020 - 03.2025
  • Created staff schedules and assigned duties to enhance team performance.
  • Coordinated training programs to ensure compliance with company policies.
  • Supervised employees through strategic planning and task management.
  • Conducted evaluations to provide feedback and acknowledge exceptional contributions.
  • Reviewed financial statements to assess productivity and goal attainment.
  • Recruited and trained employees to achieve key performance indicators.
  • Managed daily operations, including budgeting, staffing, and inventory control.
  • Promoted customer satisfaction by resolving issues with knowledgeable service.

Automotive Technician

Jiffy Lube
Martinez
04.2018 - 10.2020
  • Inspected vehicle engines and components to identify and address potential issues.
  • Checked vehicle mileage to determine necessary repairs, including belt replacements and fluid flushes.
  • Removed and replaced tires, ensuring proper balancing and rotation for on-road safety.
  • Estimated vehicle repair costs based on assessments and required services.
  • Maintained compliance with garage safety protocols and regulatory standards.
  • Operated shop equipment safely while performing maintenance tasks.
  • Demonstrated excellent customer service skills when addressing automotive inquiries.
  • Maintained a clean and organized working environment at all times.

Education

GED -

South Carolina Department of Education
Columbia, SC
11-2008

Skills

  • Staff management and training
  • Financial analysis and budgeting
  • Inventory planning and control
  • Time management and scheduling
  • Workflow optimization
  • Communication skills

References

References available upon request.

Timeline

General Manager

Pizza Hut
11.2020 - 03.2025

Automotive Technician

Jiffy Lube
04.2018 - 10.2020

GED -

South Carolina Department of Education

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Felicia Messer