- Enjoying retirement and family
- Sharing travel experiences with friends and family
- Enjoy participating in improving overall physical and mental well-being with water exercise and community activities
Felicia Rogers
Stockbridge
Summary
Program Manager with a proven track record at the General Service Administration, excelling in process improvement and team leadership. Expert in optimizing logistics and enhancing customer satisfaction through effective problem-solving and communication. Developed training programs that improved compliance and operational efficiency, driving significant improvements in office management.
Overview
19
19
years of professional experience
Work History
Program Manager
General Service Administration
10.2006 - 01.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed project plans and timelines, ensuring alignment with agency objectives and resource allocation.
- Managed stakeholder communication, fostering collaboration and addressing concerns throughout project lifecycles.
- Oversaw program evaluation processes, identifying areas for improvement and implementing corrective actions.
- Facilitated training sessions for staff on new procedures, promoting skill development and operational consistency.
Transportation Specialist
General Service Administration
10.1996 - 10.2006
- Managed transportation and travel logistics to optimize delivery schedules and reduce operational delays.
- Coordinated cross-departmental initiatives to enhance efficiency and resource allocation.
- Developed training programs for staff on compliance regulations and safety protocols in transportation operations.
- Oversaw vendor relationships, ensuring alignment with service level agreements and performance standards.
- Worked on technology solutions for tracking shipments, enhancing visibility and accountability in logistics workflows.
- Facilitated communication between stakeholders to streamline project timelines and align objectives across departments.
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Education
High School Diploma -
Duluth High School
Duluth, GASkills
- Problem-solving
- Detail-oriented
- Process improvement
- Team leadership and direction
- Policy and procedure improvements
- Flexible and adaptable
- Customer service
Accomplishments
- Supervised teams of 7 to 9 staff members.
- Led program management on GSA Auctions collections of average 30 million annually.
- Telephone answering customer service improvements that led to 30 percent improvement in customer satisfaction.
Interests
Timeline
Program Manager
General Service Administration
10.2006 - 01.2016
Transportation Specialist
General Service Administration
10.1996 - 10.2006
High School Diploma -
Duluth High School
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