Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELICIA WHITE

Lithonia

Summary

Motivated and dependable professional with years of expertise in customer service and administrative tasks. Proficient in job execution and proven track record of success in compliance and client relations. STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating with clients. RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement. PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations. Microsoft Office Reports/Documentation Administrative Support

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Office Supervisor

AVI Foodsystems
Norcross
07.2025 - Current
  • Supervised daily operations in ordering and receiving dry stock and fresh foods
  • Create and receive P.O orders for the vendors used by the company
  • Coordinated inventory management and ordered supplies for warehouse efficiency.
  • Data entry of fresh food and dry stock order per location request
  • Handles monetary transactions via petty cash, recording, scanning, and filing through AP portal.

Customer Service Representative

AVI Foodsystems
Forest Park
06.2024 - 07.2025
  • Assisted customers with inquiries and product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed orders and managed transactions using point-of-sale systems.
  • Built great rapport with all staff and personnel
  • Managed inventory using handheld device

COURIER

DHL
MARIETTA
11.2019 - 02.2021
  • Responsible for loading and unloading trailers, conducting pre/post inspections of all work areas in order to minimize downtime and enhance overall efficiencies
  • Advise leadership team of any recurring issues in order to support preventive maintenance
  • Obtain documentation along with required signatures upon delivery

CATCHER

DG SOLUTIONS, MANPOWER
Conyers
08.2019 - 10.2019
  • Complete work orders for production, quality checking all orders for accuracy and data integrity
  • Responsible for loading and placing all pallets into the warehouse for delivery
  • Sort through mail and direct to appropriate locations
  • Effective communication with staff/management to ensure quality of work

NEGOTIATOR

GOLDFEIN MANAGEMENT/ROBERT HALF
Alpharetta
08.2017 - 07.2019
  • Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
  • Established reputation for critical to quality accuracy, high turnovers, and increased customer renewals
  • Provided on-the-job training to new hires and served as Subject Matter Expert to current staff
  • Utilized software such as CARS, LORI, and QUICKBASE to gather and enter information
  • Quickly and effectively solved customer challenges to include following up to ensure remediation

ASL VOLUNTEER, INTERPRETER
MARIETTA
03.2019 - 07.2019
  • Served as interpreter in various settings, recording, organizing and submitting data as needed
  • Maintained and organized project planning
  • Rendered all messages faithfully, maintaining impartiality in communication between the consumer and others
  • Provided interpreting services within the court, doctors offices and meetings

WOODLAND ELEMENTARY SCHOOL/KELLY SERVICES, CAFETERIA WORKER
01.2019 - 02.2019
  • Demonstrated superior customer service and professionalism at all times
  • Assisted with meal prep, following established meal guidelines
  • Effective communication with staff/management to ensure quality of work performed
  • Fostered a collaborative environment in order to promote teamwork
  • Transported patient meal carts to and from the nursing unit
  • Participated in meetings for professional development and updates on organizational process

ASSEMBLER

GATE GOURMET
Atlanta
02.2017 - 07.2017
  • Operated equipment to assemble and install product to specifications and maintains quality parameters on equipment
  • Verified standards are correct and product meets required specifications according to blueprints or process instructions
  • Performed test on product and initiated standard repairs and reinforcements as needed and Inspect product for defects during various stage of production
  • Participated in production improvement initiatives and maintained applicable records
  • Demonstrated the dimensions of competition and team member values in daily actions
  • Showed proficiency as assembler as determined by the production leadership staff
  • Performed troubleshooting to look for areas of opportunity, as well as compliance and production issues
  • Performed extensive testing using scanners, software, and related components, to ensure specifications are properly met i.e., functionality, free of defects, and properly labeled
  • Responsible for delivering products that met all programs targets and complete customer satisfaction

PRODUCTION WORKER

CSM BAKERY
Atlanta
10.2016 - 06.2017
  • Conducted weekly inventory of all food and non-food products to ensure accurate production usage, minimization of waste and control of food cost variances
  • Ensured that production met health, sanitation, and quality standards set by the corporation, food industry, and government agencies
  • Maintained inventory and coordinated the ordering of materials to be used for production
  • Submitted recommendations towards process improvement in order to enhance overall efficiencies

Education

HIGH SCHOOL DIPLOMA -

MCNAIR HIGH SCHOOL

Skills

  • Attention to Detail
  • Conflict Resolution
  • Time Management
  • Interpersonal Skills
  • Communication Skills
  • Production
  • Professional Development
  • Confidentiality
  • Reports/Documentation
  • Organizational Skills
  • Team Player
  • Customer Service

Timeline

Office Supervisor

AVI Foodsystems
07.2025 - Current

Customer Service Representative

AVI Foodsystems
06.2024 - 07.2025

COURIER

DHL
11.2019 - 02.2021

CATCHER

DG SOLUTIONS, MANPOWER
08.2019 - 10.2019

ASL VOLUNTEER, INTERPRETER
03.2019 - 07.2019

WOODLAND ELEMENTARY SCHOOL/KELLY SERVICES, CAFETERIA WORKER
01.2019 - 02.2019

NEGOTIATOR

GOLDFEIN MANAGEMENT/ROBERT HALF
08.2017 - 07.2019

ASSEMBLER

GATE GOURMET
02.2017 - 07.2017

PRODUCTION WORKER

CSM BAKERY
10.2016 - 06.2017

HIGH SCHOOL DIPLOMA -

MCNAIR HIGH SCHOOL
FELICIA WHITE