Felipe Rodriguez
Acworth
Summary
Dynamic leader with a proven track record at Chipotle Mexican Grill, adept in team leadership and problem-solving. Excelled in transforming customer complaints into loyalty opportunities, significantly enhancing service quality. Skilled in fostering inclusive environments and empowering teams, with a strong foundation in customer service and multitasking.
Overview
1
1
year of professional experience
Work History
Service Manager
Chipotle Mexican Grill
08.2024 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Team Leader
Del Taco
03.2024 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Etowah High School
6565 Putnam Ford Dr, Woodstock, GA 3018905-2024
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Chipotle Mexican Grill
08.2024 - 02.2025
Team Leader
Del Taco
03.2024 - 08.2024
High School Diploma -
Etowah High School
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