FELISHA HOUP
Cartersville
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
23
23
years of professional experience
Work History
Remote CCM
Bluefish Medical
10.2025 - Current
- Enhanced care coordination by facilitating communication among patients and providers.
- Educated families about community resources and health care services for better management.
- Developed personalized care plans to effectively address individual client needs.
- Strengthened patient relationships through empathetic listening and effective communication techniques.
- Managed complex caseloads, ensuring prompt assessment and documentation for optimal outcomes.
- Reduced hospital readmission rates via comprehensive discharge planning and follow-up support.
Director Of Operations
Advanced Property Restoration Services
02.2015 - 08.2023
- Streamlined recruitment process, successfully hiring qualified staff members.
- Managed payroll processes, ensuring accurate and timely employee compensation.
- Executed data entry for new employees, maintaining accurate records and compliance.
- Oversaw office operations, ensuring certifications and insurances for vendors and employees.
- Analyzed financial reports to assess productivity and drive performance improvements.
- Led non-merchandising departments, enhancing collaboration in advertising and purchasing initiatives.
- Facilitated new hire orientation and training, fostering employee engagement and retention.
Client Services Supervisor
Aveanna Healthcare
11.2002 - 11.2021
- Streamlined data entry processes for nursing staff, enhancing efficiency.
- Managed payroll for nursing staff, ensuring timely and accurate payments.
- Coordinated nursing staff schedules, optimizing coverage and resource allocation.
- Monitored and maintained nursing continuing education records for compliance.
- Directed professional and technical staff, fostering collaboration and productivity.
- Consulted with agencies on compliance with federal, state, and county regulations.
Registered Medical Assistant
Floyd Urgent Care
02.2017 - 07.2019
- Managed multiple tasks effectively while remaining adaptable and flexible.
- Collaborated with coworkers to efficiently complete shared tasks and projects.
- Conducted staff meetings to communicate essential information and address specific topics.
- Maintained quality and service standards to support operational objectives.
- Assisted healthcare team with injections, phlebotomy, and patient care procedures.
- Prioritized patient needs through phone, electronic, and walk-in communications.
- Complied with personal protective equipment standards to minimize infectious exposure risks.
- Cleaned treatment rooms and sterilized instruments, ensuring infection control compliance.
- Monitored inventory levels and coordinated supply reorders with team members.
- Triaged patients and performed vital checks to enhance patient flow efficiency.
- Educated patients and provided after-visit care instructions to ensure continuity of care.
- Documented medical data accurately in patient charts for record-keeping purposes.
- Obtained and recorded patient medical histories for comprehensive records.
- Stocked examination rooms with necessary supplies and instruments for efficient operations.
- Reported significant patient condition changes to facilitate timely advanced care.
Education
Certified Registered Medical Assistant -
Georgia Extended Medical
Marietta, GA05.1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
Timeline
Remote CCM
Bluefish Medical
10.2025 - Current
Registered Medical Assistant
Floyd Urgent Care
02.2017 - 07.2019
Director Of Operations
Advanced Property Restoration Services
02.2015 - 08.2023
Client Services Supervisor
Aveanna Healthcare
11.2002 - 11.2021
Certified Registered Medical Assistant -
Georgia Extended Medical