Felix Johnson
Norcross,GA
Summary
Dynamic leader with a proven track record at Walmart, enhancing customer loyalty and team productivity through exceptional service and effective team leadership. Skilled in inventory management and decision-making, I've driven initiatives that significantly improved workplace culture and customer engagement.
Overview
29
29
years of professional experience
Work History
Produce/Meat and Seafood Clerk
Kroger
06.2022 - 04.2024
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Educated customers on proper handling and preparation techniques for various meat and seafood items, leading to increased sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Department Manager
Walmart
08.1995 - 02.2021
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
Human Resources Assistant Manager (1997-2002)
Walmart
08.1995 - 02.2021
- Enhanced employee retention by implementing effective onboarding and training programs.
- Implemented performance management processes to drive employee development and productivity.
- Conducted thorough exit interviews to gather valuable feedback from departing employees, identifying areas for improvement within the organization''s policies or practices.
- Maintained accurate personnel records, streamlining the retrieval of information for both internal and external stakeholders.
- Facilitated conflict resolution among employees, fostering a positive work environment.
- Supported company growth by recruiting top talent through innovative sourcing strategies.
- Improved workplace culture by developing and implementing diversity and inclusion initiatives.
- Coordinated the new hire orientation and training, in both English and Spanish.
Education
No Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Universal Technical Institute
Phoenix, AZHigh School Diploma -
Roosevelt High School
Gary, INSkills
The ability to represent an employer with Professionalism, Integrity, and Confidentiality
- Strong Communication and Interpersonal Skills
- Exceptional Customer service in English, Spanish
- Decision-Making
- Building Customer Loyalty
- Team Supervision
- Inventory Management
- Meeting Sales Goals
- Exceeding Customer Expectations
Timeline
Produce/Meat and Seafood Clerk
Kroger
06.2022 - 04.2024
Retail Department Manager
Walmart
08.1995 - 02.2021
Human Resources Assistant Manager (1997-2002)
Walmart
08.1995 - 02.2021
No Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Universal Technical Institute
High School Diploma -
Roosevelt High School
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