Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fernanda Montano Alferez

Customer Service Staff Member
Warner Robins

Summary

Detail-oriented and customer-focused professional with excellent communication skills and a strong background in cash handling, sales, and customer service. Proven ability to manage financial transactions accurately and efficiently in fast-paced environments. Adept at identifying customer needs, promoting products, and maintaining high levels of confidentiality and professionalism. Committed to providing exceptional service while upholding the integrity and security of the financial industry.

Overview

5
5
years of professional experience
1
1
Language

Work History

Customer Service Staff Member

Publix Grocery Store
10.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.

Retail Sales Associate

Kohl's
12.2022 - 10.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Service and Food Champion

Taco Bell
11.2020 - 12.2022
  • Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.
  • Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
  • Assisted in inventory management, accurately tracking stock levels and placing timely orders for supplies.
  • Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.

Education

High School Diploma -

Bellview High School
Bellview, United States
05.2001 -

Skills

Cash handling and drawer balancing

Verifying checks and customer identification

Attention to detail and error prevention

Clear and professional verbal communication

Conflict Resolution and problem-solving

Cross-selling products and services

Patience and empathy in high-stress situations

Proficiency with POS systems

Timeline

Customer Service Staff Member

Publix Grocery Store
10.2024 - Current

Retail Sales Associate

Kohl's
12.2022 - 10.2024

Service and Food Champion

Taco Bell
11.2020 - 12.2022

High School Diploma -

Bellview High School
05.2001 -

Similar Profiles

CREATE PROFILE
Fernanda Montano AlferezCustomer Service Staff Member