Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fernando Alvarado

Marietta

Summary

Dynamic General Manager with a proven track record , excelling in operations management and cost control. Enhanced sales growth through innovative marketing strategies and team development, while fostering a collaborative environment. Expertise in inventory management and a commitment to exceptional customer service drive operational excellence and profitability.

Food service professional with extensive managerial experience in optimizing operational efficiency and ensuring high-quality service standards. Effective in fostering team collaboration and consistently achieving business goals. Reliable and adaptable, with strong leadership and communication skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Luna Maya Mexican Restaurant
12.2024 - 10.2025
  • Established key performance indicators (KPIs) to measure success and inform strategic decision-making at all levels.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw daily restaurant operations, ensuring efficient service and high-quality food delivery.
  • Implemented cost-control measures, optimizing inventory management and reducing waste.
  • Developed staff training programs, enhancing team performance and customer service skills.
  • Established vendor relationships, negotiating pricing and improving supply chain efficiency.
  • Analyzed sales data, identifying trends to inform menu adjustments and promotional strategies.
  • Ensured compliance with health and safety regulations, maintaining a safe dining environment for guests and staff.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized quality assurance by completing frequent line checks.

General Manager

Cielo Blue Mexican Grill & Cantina
07.2021 - 12.2024
  • Developed and implemented operational strategies to enhance efficiency and productivity across all departments.
  • Led cross-functional teams to drive performance improvement initiatives, ensuring alignment with organizational goals.
  • Streamlined processes through data analysis, resulting in reduced costs and improved service delivery timelines.
  • Mentored management staff, fostering a culture of continuous learning and professional development within the organization.
  • Managed vendor relationships, negotiating contracts that optimized resource allocation and minimized expenses.
  • Conducted regular performance reviews, providing constructive feedback to team members for enhanced operational effectiveness.
  • Oversaw budget planning and allocation, ensuring financial resources aligned with strategic priorities and operational needs.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Construction Foreman

Superior Plasters LLC
07.2020 - 07.2021
  • Supervised daily operations, ensuring compliance with safety regulations and project specifications.
  • Coordinated subcontractor activities to optimize workflow and maintain project timelines.
  • Led on-site teams, mentoring crew members in best practices for construction techniques and safety protocols.
  • Implemented quality control measures, resulting in enhanced structural integrity and reduced rework rates.
  • Managed inventory of materials, reducing waste through effective procurement strategies and resource allocation.
  • Developed project schedules, facilitating timely completion by aligning workforce availability with task requirements.
  • Conducted regular site inspections to identify hazards and enforce adherence to safety standards among all personnel.
  • Supervised field crews to maximize quality and work efficiency.
  • Studied and interpreted blueprints to plan construction phases and team assignments.
  • Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
  • Verified and submitted team timesheets.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Consistently met deadlines under pressure through diligent time management abilities.
  • Inspected work for compliance with applicable regulations and job specifications.
  • Ensured timely completion of projects by developing and maintaining schedules for work progress.
  • Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
  • Resolved conflicts among crew members professionally, promoting a cohesive working environment.
  • Coordinated materials to maintain steady flow and meet productivity objectives.
  • Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Enhanced project efficiency by delegating tasks and supervising construction crew members.
  • Optimized resource allocation by effectively managing equipment, materials, and labor resources.

Assistant Manager

Cielo Blue Mexican Grill & Cantina
01.2018 - 03.2020
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Implemented standard operating procedures that improved consistency in service quality across departments.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with management to develop training programs for new staff members, improving onboarding experience.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Cielo Blue Mexican Grill & Cantina
02.2017 - 11.2017
  • Implemented standard operating procedures that improved consistency in service quality across departments.
  • Supported performance evaluations by gathering data on team productivity and individual contributions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with management to develop training programs for new staff members, improving onboarding experience.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Server/Assistant Bartender

Senor Patron
04.2014 - 03.2017
  • Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and quality standards were met.
  • Maintained cleanliness and organization of dining area, ensuring compliance with health and safety regulations.
  • Resolved customer complaints promptly, enhancing overall dining experience and promoting repeat business.
  • Developed strong relationships with regular customers, fostering loyalty through personalized service approaches.
  • Assisted management in inventory management by tracking stock levels and placing supply orders as needed.
  • Delivered exceptional customer service by efficiently managing order processing and serving food and beverages.
  • Trained new team members on menu items, service standards, and best practices for guest interaction.
  • Implemented inventory management processes to minimize waste and streamline supply ordering procedures.
  • Resolved customer complaints swiftly, ensuring satisfaction and fostering a positive restaurant atmosphere.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
  • Assisted in developing promotional events that increased customer engagement and boosted sales during peak hours.
  • Monitored table turnover rates to optimize seating arrangements and enhance operational efficiency during busy shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.

Assistant Manager

Cielo Blue Mexican Grill & Cantina
10.2016 - 02.2017
  • Streamlined operational processes to enhance team efficiency and improve service delivery.
  • Collaborated with management to develop training programs for new staff members, improving onboarding experience.
  • Analyzed customer feedback to identify areas for improvement, influencing strategic service enhancements.
  • Coordinated inventory management systems, ensuring accurate stock levels and timely replenishment of supplies.
  • Facilitated team meetings to promote open communication and address operational challenges effectively.
  • Mentored junior staff on best practices, fostering a culture of continuous improvement within the team.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Server/Bartender

Cielo Blue Mexican Grill & Cantina
07.2016 - 02.2017
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Crafted specialty cocktails and beverages, enhancing customer satisfaction and experience.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

High School Diploma -

CBTIS 164
Tampico Mexico

Skills

  • Operations management
  • Cost control
  • Creativity and innovation
  • Marketing and promotions
  • Sales growth
  • Scheduling and rostering
  • Menu development
  • Team development
  • Customer service
  • Quality control
  • Health inspections
  • Promotions planning
  • Food safety management
  • Front of house management
  • POS terminal operation
  • Safe food handling
  • Supply ordering and management
  • Problem-solving
  • Collaboration and teamwork
  • Inventory management

Certification

-Serve Safe Certification



Languages

Spanish
Native or Bilingual

Timeline

General Manager of Food Service

Luna Maya Mexican Restaurant
12.2024 - 10.2025

General Manager

Cielo Blue Mexican Grill & Cantina
07.2021 - 12.2024

Construction Foreman

Superior Plasters LLC
07.2020 - 07.2021

Assistant Manager

Cielo Blue Mexican Grill & Cantina
01.2018 - 03.2020

Assistant Manager

Cielo Blue Mexican Grill & Cantina
02.2017 - 11.2017

Assistant Manager

Cielo Blue Mexican Grill & Cantina
10.2016 - 02.2017

Server/Bartender

Cielo Blue Mexican Grill & Cantina
07.2016 - 02.2017

Server/Assistant Bartender

Senor Patron
04.2014 - 03.2017

High School Diploma -

CBTIS 164

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Fernando Alvarado