Fernando Carrillo
Dalton
Summary
A veteran in the logistics industry looking to secure a responsible new career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Reliance Partners
Chattanooga
02.2026 - Current
- I am currently spearheading business development efforts within the transportation and logistics sectors, utilizing my industry background to identify and engage high-potential leads.
- I am completing an intensive, high-energy sales residency focused on mastering commercial insurance products, risk assessment, and consultative selling techniques.
- I execute disciplined daily outbound strategies, including cold calling and networking, to build a robust pipeline of prospective clients from the ground up.
- I collaborate with senior brokers to conduct thorough operational reviews for prospects, learning to design tailored insurance programs that optimize coverage and cost-efficiency.
- I am actively establishing a foundation of trust with fleet owners and logistics managers by "speaking their language" and addressing their specific operational pain points.
Operations Manager
aifleet
Austin
08.2024 - 11.2025
- Serve as the main point of contact for 20 + professional drivers, monitor driver behavior, performance, and well-being. This also includes organizing driver schedules, training, and onboarding new drivers.
- Utilize aifleet's tools to plan efficient and profitable routes and maximize revenue per truck.
- Schedule and oversee preventive maintenance, manage urgent repairs, and keep a detailed maintenance report to minimize vehicle downtime.
- Monitor the status of the fleet throughout the day, keep the broker updated with any delays/issues, and coordinate with shippers and receivers to ensure timely deliveries.
- Address real-time logistical issues, handle escalated customer service issues, and preparing comprehensive reports for upper management on budgeting, schedules, and overall fleet progress.
- Monitor fuel consumption and expenses, analyze financial data, and identify ways to reduce costs and improve overall operational efficiency and profitability.
- Collaborate with the product and engineering teams by providing feedback on operational pain points, testing new software features or tools, and helping to continuously improve aifleet's technology and internal processes.
- Collect Bills of Lading (BOLs) from drivers and diligently track all accessorial costs such as lumper fees, detention time, TONU's, TWIC fees, and layovers to ensure accurate billing and driver payment.
- Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as other load changes that may occur.
- Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction of customers.
- Make sound decisions to increase revenue and decrease costs.
- Assist in collecting and maintaining current customer information in the system.
- Work with internal departments to resolve customer or company issues when necessary.
- Maintain positive and productive communication with drivers to deliver on time, prevent service failures and reduce turnover.
- Develop an effective working relationship with assigned professional drivers and understand the needs and performance of each driver.
- Be responsible to communicate and establish expectations for performance, conduct, and safety. Also provide ongoing feedback for the driver.
- Manage utilization of trucks and trailer pools to ensure minimum amounts of available equipment.
- Maintain and monitor customer commitments.
Account Manager
LandAir Transport
Chattanooga
07.2022 - 08.2024
- Effective planning and coordination of freight for the customers.
- Continual review of inbound/outbound freight, empty/committed truck statuses and trailer availability to maximize asset utilization.
- Manage the day-to-day utilization of drop yards and terminals, ensure data integrity is accurate.
- Manage communication with Operation and Fleet Managers, Customer service, Drivers, and other staff to ensure maximum customer and driver satisfaction.
- Assist in dispatching OTR, Regional, and local drivers effectively, efficiently, and profitably.
- Helped build relationships with customers from Mexico and continue to grow the account.
- Monitored the crossing of Covenants trailers through the border and made sure there were plans to get the freight rolling once it had crossed.
- Once the load has crossed the border, provide ETAs to the destination to the customer so they can plan with the receiver for delivery.
Load Planner/CSR Operations
Covenant Transport
Chattanooga
08.2017 - 07.2022
- Effective planning and coordination of freight for the customers.
- Continual review of inbound/outbound freight, empty/committed truck statuses and trailer availability to maximize asset utilization.
- Manage the day-to-day utilization of drop yards and terminals, ensure data integrity is accurate.
- Manage communication with Operation and Fleet Managers, Customer service, Drivers, and other staff to ensure maximum customer and driver satisfaction.
- Assist in dispatching OTR, Regional, and local drivers effectively, efficiently, and profitably.
- Helped build relationships with customers from Mexico and continue to grow the account.
- Monitored the crossing of Covenants trailers through the border and made sure there were plans to get thefreight rolling once it had crossed.
- Once the load has crossed the border, provide ETAs to the destination to the customer so they can plan with the receiver for delivery.
Education
Bachelor of Business Administration (B.B.A) -
Dalton State College
Dalton, GA12-2015
Skills
- Decision-making
- Operations oversight
- Conflict mediation
- Microsoft Office proficiency
- Basic SQL
- Time management
- Multitasking
- Problem solving
- Communication skills
- Critical thinking
- Fleet management
- Effective communication
- Cold calling
- Lead generation
- CRM proficiency
Certification
Google Data Analytics
Languages
- Spanish
- English
Timeline
Sales Representative
Reliance Partners
02.2026 - Current
Operations Manager
aifleet
08.2024 - 11.2025
Account Manager
LandAir Transport
07.2022 - 08.2024
Load Planner/CSR Operations
Covenant Transport
08.2017 - 07.2022
Bachelor of Business Administration (B.B.A) -
Dalton State College