Xy'quonia Ellison
Union City
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Housekeeper
Emory University Hospital Midtown
03.2024 - Current
- Clean rooms, lounges, lobbies, bathrooms and hallways
- Vacuum and wash carpets and rugs
- Empty wastepaper baskets and ashtrays
- Transport trash to waste disposal equipment
- Dust and polish wooden surfaces and furniture
- Replace light bulbs and repair fixtures
- Replenish bathroom and mini bar supplies
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Scrubbed kitchen appliances, countertops and fixtures.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Clerk
AmeriCold Logistics
Atlanta
04.2020 - 06.2024
- Answered customer inquiries via phone and email.
- Processed customer orders promptly and accurately.
- Provided general administrative support when necessary including filing paperwork, answering phones.
- Labeled containers, container tags, or products using marking tools.
- Organized warehouse space by moving materials to appropriate locations.
- Reported any damaged goods found during inspections or retrieval processes immediately.
- Utilized barcode scanners to track the location of goods within the warehouse.
- Issued pick tickets for each item requested by customers or internal personnel
- Experienced in inventory management utilizing WMS system
- Maintaining a clean , organized & safe warehouse environment
Security Guard
Gardaworld Security
11.2022 - 01.2024
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Provided escorts for employees entering and exiting the building after hours.
- Responded to alarms, emergencies, and disturbances.
- Administered first aid when necessary in accordance with training guidelines.
- Maintained order during special events such as concerts and conferences.
Bakery Clerk
Publix Supermarket
10.2018 - 05.2020
- Provide premier customer service, including greeting customers and answering their questions
- Ordering supplies
- Conduct team building meetings and oversee group planning
- Assists in cleaning duties
- Takes and fills special orders for customers
- Finishes products (e.g
- Fills or ices donuts or pastries)
- Assist with unloading trucks and organizes and restocks supplies
- Sells products by providing customers with information needed to make product-related decisions
Education
High School Diploma -
Creekside High School
Skills
- Customer Service
- Warehouse
- Housekeeping
- Project Coordination
- Team Building
- Leadership
- Supply ordering
- Time management
- Attention to detail
- Surveillance monitoring
- Access control
Timeline
Housekeeper
Emory University Hospital Midtown
03.2024 - Current
Security Guard
Gardaworld Security
11.2022 - 01.2024
Clerk
AmeriCold Logistics
04.2020 - 06.2024
Bakery Clerk
Publix Supermarket
10.2018 - 05.2020
High School Diploma -
Creekside High School