Fiona Watson
Gainesville
Summary
Diligent and detail-oriented customer service professional with10 years of experience in the restaurant industry. Proven track record in managing high-volume customer interactions, resolving complex complaints, and providing exceptional service. Skilled in product knowledge, multitasking, and cash handling. Possess certifications in bartending and food safety. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Discount liquor store
11.2024 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Server
La Cabana Mexican Restaurant
06.2023 - 12.2023
- Server fast high fast restaurant
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Server/Bartender
Valhalla
11.2023 - 11.2023
- Server bartender I just made more money at my other job
- Led a team of servers and bartenders, providing guidance and support to ensure exceptional customer service
- Collaborated with kitchen staff to coordinate food and beverage service, ensuring timely delivery of orders
- Resolved customer complaints promptly and professionally, maintaining high levels of guest satisfaction
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies
- Reduced wait times for customers by implementing efficient seating arrangements, resulting in a decrease in customer complaints by XX%
- Collaborated with management on developing promotional strategies to drive business growth
- Ensured compliance with all liquor laws/regulations including checking IDs when necessary
Hostess/Server
The old Bavarian inn
07.2016 - 05.2022
- Greeted and seated guests promptly, ensuring a positive first impression
- Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting for new guests
- Collaborated with servers and kitchen staff to ensure smooth communication and timely service
- Maintained knowledge of daily specials, menu items, and restaurant promotions to effectively assist guests with their selections
- Handled cash transactions accurately while adhering to established cash handling procedures
- Supported the overall operations of the restaurant by performing various tasks as needed
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
Education
Graduate -
Lumpkin County High School
Dahlonega, GA05.2019
Skills
- Merchandising
- Shift Management
- Bartending
- Cooking
- Restaurant Experience
- Guest Services
- Cash Handling
- Retail Sales
- Host/Hostess
- Food Service
- Food Preparation
- Food Safety
- Banquet Experience
- Kitchen Experience
- POS
- Serving Experience
- Restaurant Management
- Upselling
- Busser
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
Bartender License
Timeline
Customer Service Representative
Discount liquor store
11.2024 - Current
Server/Bartender
Valhalla
11.2023 - 11.2023
Server
La Cabana Mexican Restaurant
06.2023 - 12.2023
Hostess/Server
The old Bavarian inn
07.2016 - 05.2022
Bartender License
Graduate -
Lumpkin County High School
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