FLOR IVELISE MACHUCA
Covington,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Receptionist
Rambam Urgent Care
02.2023 - 01.2025
- Taking patient vital signs
- Recording medical histories and chief complaints
- Educating patients about aftercare and next steps following their visit
- Managing patient intake, triage, and flow within the clinic
- Scheduling follow-up appointments and updating electronic medical records
- Answering phones and coordinating with other clinics or specialists
- Maintaining inventory, restocking supplies, and ensuring exam rooms are sterile and ready
- Facilitating communication between patients, providers, and the clinical team
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic, and health history to keep information current
- Enhanced office productivity by handling high volume of callers per day
- Maintained current and accurate medical records for patients
Product and Content Manager
The Lancer Project
06.2020 - 01.2025
- Managed the calendar, scheduling an average of 14 meetings and 6-9 events per week
- Responded to over 20+ inquiries per day
- Designed décor props for businesses such as wedding arches, chiara backdrops, plinths while increasing revenue by 30% by adding an additional stream of income
- Reviewed and produced cost analysis to determine most impactful design for client while creating mockups and other detailed images of event to ensure client satisfaction
- Managed content distribution to online channels and social media platforms.
Airport Operations Lead & Acting Supervisor
JetBlue Airways, SWF/LGA
06.2013 - 01.2020
- Applied problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Delivered exceptional customer service to 200+ customer per day
- Built loyalty by providing exceptional support with product information and purchase processing
- Led with a consistent approach to relationship building, recognition, and communication to generate continuously improving performance
- Used time management and communication skills to ensure on time departures while following both FAA policies and company values
Bistro Attendant & Cook
Courtyard Marriott
07.2011 - 10.2012
- Led team projects to develop new systems to reduce the time, ensure accuracy, and delivery of orders
- Answer approximately 200+ incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Met and exceeded daily, weekly and monthly productivity goals
- Organized and maintained inventory of food supplies and cleaning products
Site Leader & Afterschool Counselor
JCCY Rockland
08.2010 - 05.2011
- Developed and maintained positive relationships with school staff and parents
- Coordinated complex calendars for 20+ staff and overseeing meeting logistic to ensure adequate time to discuss critical business decisions
- Support children's emotional and social development
- Encourage understanding of others and positive self-concepts
Education
Technology Sales Course
Coursecareers
10-2025
CAPM - Project Management
Project Management Institute
08.2023
Bachelors - Social Science: Psychology
Dominican College
OR06.2013
Skills
- Self-Motivated
- Planning and Coordination
- Excellent Communication
- Organization and Leadership
- Multitasking Abilities
- Acknowledgment of customer needs
- Dependable and Responsible
- Check-in coordination
- Intake control
- Patient-focused care
- Medical office administration
Timeline
Medical Assistant/Receptionist
Rambam Urgent Care
02.2023 - 01.2025
Product and Content Manager
The Lancer Project
06.2020 - 01.2025
Airport Operations Lead & Acting Supervisor
JetBlue Airways, SWF/LGA
06.2013 - 01.2020
Bistro Attendant & Cook
Courtyard Marriott
07.2011 - 10.2012
Site Leader & Afterschool Counselor
JCCY Rockland
08.2010 - 05.2011
Technology Sales Course
Coursecareers
CAPM - Project Management
Project Management Institute
Bachelors - Social Science: Psychology
Dominican College
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