Floyd Jones Jr

• Managed relationships with external vendors, negotiating contracts for security services and equipment to improve overall asset protection efforts.
• Collaborated with cross-functional teams to develop and implement a robust asset protection plan, resulting in decreased inventory shrinkage.
• Investigated incidents of theft, fraud, or suspicious activity, gathering evidence and working closely with law enforcement to resolve cases effectively.
• Policy Enforcement and Awareness
• Conducted thorough building inspections to ensure building safety regulations.

• Operated CCTV for a 40 story commercial building in downtown San Francisco
• Monitored activities captured on cameras to inform authorities of suspicious activities.
• Operated and maintained surveillance equipment.
• Supplied extracts from CCTV recordings to maintain records.
• Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Rent and fee collections
• Building and apartment inspections

• Managed day-to-day pressure washing, gutter cleaning and auto detailing service and business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Developed business plan, processes and procedures to provide superior service to customers.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Assessed income and expenses and adapted plans to improve profit levels.

• Field Supervisor for the Bay Area and South Bay Market
• Travel city to city on a daily basis and conduct site performance checks on our patrol staff
• Completed reports daily on each site to ensure guard productivity
• The reports vary from Remote Site Visits, Site Visits, Phone checks, Client Feedbacks, and vehicle reports
• Handle any uniform and equipment needs by guards
• Train new guards in the field
• Offer guards advice and guidance to help them make the best decisions in various scenarios
• Ensure guards are familiar with the necessary work applications such as Trak tik and Ehub
• Also handle guard discipline and corrective counseling's
• Back filling schedules to assist the team by making calls to fill open posts and holding post myself
• Touch base with Store Managers, APMs and Coaches for service feedback and to answer or solve any questions and concerns they may have

• Mitigate Violent Crime
• Patrolling the store inside by foot, maintaining a safe environment by way of 'Observe, Think, Take Action, & Report'
• Assisting store leadership, customers and staff
• Documenting incident and retaining evidence
• Reporting hazardous conditions to management
• Utilized a patrol vehicle to conduct perimeter patrols of the store
• Enforced parking rules, moved undesirables, and reported abandoned vehicles for tow

• Customer Service
• Distributed and followed up on tenant renewal notices
• Oversaw monthly collections of over $100,000 in funds, maintaining high payment rates by building positive relationships with tenants
• Toured property with prospective tenants and provided wealth of information in regards to its key features
• Boosted occupancy rate by leveraging market knowledge and successful promotional strategies
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Invited prospects to fill out application upon completion of property tour
• Evaluated and recommended changes in rental pricing strategies
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
• Verified income, assets and expenses and completed file tracking sheet for each applicant

• Site Supervisor and Head of Security for the Crow Canyon Country Club in Danville/San Ramon, Ca
• Customer Service and Access Control
• Wrote concise reports on various issues on a daily basis
• Oversaw daily operations at site, keeping team production moving at optimal pace
• Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers
• Developed work schedules for all team members to maximize shift coverage
• Interacted in positive manner with employees to demonstrate high standards and mitigate issues effectively
• Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions
• Interviewed, hired and trained new workers
• Attended 2 on-site meetings with subcontractors and clients per month
• Reworked positions and workflow based on individual abilities and production targets
• Reviewed project details to ensure correct materials and equipment were brought to job sites

• Greeting clientele at the door/I.D
• Verification
• Worked with team members to resolve various problems, improve operations and provide exceptional customer service
• Cooperated with Walnut PD on a nightly basis

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
• Kept on top of changes to store products and promotions to maintain strong sales
• Approached browsing customers to initiate conversations to determine buying preferences
• Greeted customers, helped locate merchandise and suggested suitable options
• Fielded questions and solved problems by informing customers of current promotions and store policies
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers

• Logistics Team Specialist and Trainer

• Product pulling and restocking on sales floor

• Loading and unloading truck shipments

• Reviewing shipment information and documenting discrepancies and late shipments

• Using mechanical hand fork lift

• Operation of Electric hand fork lift

• Operation of Crown Wave lift

• Warehouse safety and cleanliness

• Customer Service/Cashier
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Maintained organized, presentable merchandise to drive continuous sales
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
• Prepared merchandise for sales floor by pricing or tagging
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites