Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Morgan

Lawrenceville

Summary

Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Overview

16
16
years of professional experience

Work History

Travel Agent

Travel Quest
05.2024 - Current
  • Coordinated all booking needs for both business and leisure travelers while providing exceptional customer service to consistently exceed client expectations
  • Efficiently managed incoming travel requests across multiple channels, including smartphones and emails.
  • Managed travel bookings for clients to destinations across the United States, Europe, Asia, and other African countries
  • Collaborated with airline partners to ensure seamless travel experiences for customers
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.

Customer Service

Teleperformance
Sierra Vista AZ
08.2017 - 07.2023
  • Compiled customers feedback and recommendations service delivery improvements to management
  • Respond to customers' requests for products, services, and company information.
  • Developed processes for improving customer service operations.
  • Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.

Clerk

Wells Fargo
Charlotte-NC
07.2014 - 07.2017
  • Review records, paperwork and orders for error and resolved issues with minimal direction
  • Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Also kept physical files and digitalized records organized for easy updating and retrieval by authorized team members.

Clerk

University of North Carolina
06.2008 - 06.2013
  • Assisted with the review of applications and supporting documents for prospective students.
  • Prepared and maintained admissions files for each applicant.
  • Provided administrative support to the Admissions Office, including answering phones, filing, data entry, and other tasks as assigned.
  • Coordinated events related to recruitment and admissions activities.

Education

Certified Travel Agent Operations Specialist -

Gwinnett Tech College
Georgia
04.2024

Certified Nursing Assistant
Charlotte, NC
11.2014

High School Diploma

Hillside High School
Durham, NC
05.2008

Skills

  • Experience with travel booking systems and online reservation platforms such as Amadeus, Sabre, and Galileo
  • Strong customer service and problem-solving skills
  • Extensive knowledge of domestic and international travel regulations
  • Multilingual: fluent in English, Twi and conversant with other local languages from other African countries
  • Computer and internet knowledge

Timeline

Travel Agent

Travel Quest
05.2024 - Current

Customer Service

Teleperformance
08.2017 - 07.2023

Clerk

Wells Fargo
07.2014 - 07.2017

Clerk

University of North Carolina
06.2008 - 06.2013

Certified Travel Agent Operations Specialist -

Gwinnett Tech College

Certified Nursing Assistant

High School Diploma

Hillside High School

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Felicia Morgan