FNU Dalbir Singh
Cumming
Summary
Senior technology executive with 28+ years of leading global IT operations and infrastructure transformation. Expertise in building high-performing service delivery organizations, governing multi-site operations across offices and data centers, and driving enterprise-wide initiatives in security, compliance, and operational excellence. Proven track record of orchestrating complex infrastructure programs, optimizing vendor ecosystems, and implementing data-driven performance frameworks that deliver measurable business outcomes. Known for translating technical capabilities into strategic business value, while maintaining operational rigor and SLA discipline.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Head – Associate Vice President, Americas
Wipro
Atlanta
05.2017 - Current
- Enterprise IT Operations Leadership – Direct all IT services across multi-site offices and data centers, governing service desk operations, infrastructure teams, and third-party partners to maintain high availability, meet SLA commitments, and ensure operational excellence.
- Strategic Technology Planning – Partner with CIO and business executives on IT governance, multi-year roadmaps, and capital investment priorities aligned to business objectives, growth initiatives, and enterprise risk management.
- Security, Risk & Compliance – Lead enterprise security posture, policy enforcement, control frameworks, and audit readiness; orchestrate business continuity and disaster recovery exercises; drive remediation plans and maturity improvements across regulatory requirements.
- Infrastructure Program Delivery – Manage large-scale infrastructure programs including office buildouts, data center expansions and refreshes, WAN/LAN modernization, and voice/contact center upgrades, consistently delivering on schedule and within budget through standardized designs and execution playbooks.
- Performance & Analytics – Establish enterprise KPI frameworks and operational metrics covering capacity planning, system performance, incident trends, and customer experience; deliver executive dashboards and steering committee reporting to inform strategic decisions.
- Vendor & Contract Management – Own vendor strategy, contract negotiations (SOWs, SLAs/XLAs), renewal cycles, and quarterly performance reviews; optimize total cost of ownership and service quality through competitive sourcing, governance rigor, and supplier accountability programs.
- Team Development & Talent Strategy – Lead workforce planning, recruiting pipelines, onboarding programs, performance coaching, and career development; define technical competency models and learning paths to build high-performing infrastructure teams.
- Standards & Process Governance – Institutionalize enterprise-wide standards, processes, and operational runbook for office and data center deployments, ensuring consistency, compliance, supportability, and knowledge transfer across all locations.
- Deployed executive KPI dashboards and analytics tracking ticket backlog trends, mean time to resolution (MTTR), SLA performance, infrastructure capacity utilization, and customer sentiment, increasing operational transparency and enabling proactive, data-driven leadership decisions.
IT Senior Manager
Wipro
New Delhi
12.2003 - 05.2017
- Directed global technology operations for Digital Operations & Processing business spanning six regions (India, Singapore, Australia, USA, Europe, Philippines), overseeing telecommunications infrastructure, network operations center, data center facilities, and end-to-end IT project delivery.
- Architected and deployed enterprise infrastructure at scale—including greenfield data centers, global MPLS/fiber/Internet backbone, IP telephony platforms, and omni-channel contact center solutions—while defining multi-year technology roadmaps and leading solution design for business-critical initiatives.
- Managed global telecom portfolio and commercial relationships, negotiating contracts, optimizing carrier spend, and implementing governance models that improved service quality, operational efficiency, and vendor accountability.
- Built organizational capability through talent development programs, performance coaching, technical training, and cross-region knowledge sharing; institutionalized standardized delivery frameworks and quality controls to ensure consistent execution.
Education
Diploma - Electronics Engineering & Computer Programming
Skills
Core Competencies & Technical Leadership Expertise
Strategic Leadership & Governance
- IT strategy development and enterprise technology governance
- Portfolio and program management for large‑scale initiatives
- Budgeting, financial planning, and cost optimization
- Organizational change management and transformation leadership
- Executive communication, stakeholder alignment, and cross-functional leadership
- Talent development, coaching, and workforce planning
Risk, Security & Compliance
- Risk assessment, vulnerability management, and security posture enhancement
- Cybersecurity compliance and audit readiness
- Information security governance and IT security policy development
- Audit conduct and compliance operations across ISO 20000/27001, PCI, SOC 1 & 2, and HIPAA
Technologies
Network Infrastructure & Connectivity
Cisco, Aruba networking solutions • SD-WAN architecture • BGP/OSPF routing protocols • NAC/802.1X authentication • MPLS/fiber/Internet backbone design
Security & Risk Management
Checkpoint, Palo Alto, Fortinet firewalls and WAF • EDR/XDR endpoint protection • DLP (Data Loss Prevention) • SIEM platforms • Zero Trust edge architecture
Compute & Virtualization
Windows Server, Linux administration • VMware vSphere, Hyper-V • Backup/DR and replication strategies • NVIDIA DGX H100 AI/HPC infrastructure
Unified Communications & Contact Center
Microsoft Teams/Teams Phone • IP telephony platforms and SBCs (Session Border Controllers) • IVR/ACD systems • QoS optimization • Voice recording solutions • Workforce management platforms
Cloud & Enterprise Services
Microsoft 365, Intune, Entra ID (Azure AD) • Azure cloud fundamentals • AWS cloud fundamentals
Data Center & Operations
DCIM (Data Center Infrastructure Management) • Network/systems monitoring tools • ITSM platforms aligned to ITIL framework • Greenfield data center design and deployment
Us Status
Permanent Resident (Green Card)
Languages
- English
- Hindi
Personal Information
Citizenship: Indian
Certification
- CCNA (Cisco Certified Network Associate)
- Wipro Business Leaders Program, People Management
- AI Governance & Responsible AI
- Microsoft 365 Copilot (L1), Security Copilot (L1)
- AWS Machine Learning Essentials (L1); AWS Generative AI for Security Professionals (L2)
- Essential Google Cloud Infrastructure: Foundation
Timeline
IT Head – Associate Vice President, Americas
Wipro
05.2017 - Current
IT Senior Manager
Wipro
12.2003 - 05.2017