Forest Hagerty
Jefferson
Summary
Seeking to leverage my extensive knowledge of automotive parts and exceptional customer service skills in a dynamic sales environment, where my attention to detail and passion for vehicles can drive success.
Experienced Parts Salesperson with a strong track record in customer service, inventory management, and sales strategies. Proven ability to identify customer needs and deliver tailored solutions to enhance satisfaction and drive sales growth. Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
36
36
years of professional experience
Work History
Automotive Service Advisor
Stop and Ride Inc.
Jefferson
09.2024 - 05.2025
- Assist customers with automobile servicing.
- Recommend necessary repairs and upcoming or overdue manufacturer recommended services.
- Arrange appointments and schedule work in the repair shop.
- Upsell customers on essential repairs.
Research and Development Associate
Mustangs Unlimited Inc.
Lawrenceville
09.2007 - 12.2009
- Investigate new parts and accessories.
- Craft copy for print and digital marketing, detailing product measurements and specifics to enhance customer and sales support understanding.
- Supply sales support with internal upsell information on products.
- Maintain communication with vendors for product updates and new information.
Sales Manager
World of Wheels and Hubcaps
Decatur
10.2001 - 08.2007
- Manage retail and wholesale sales of new and used wheels, tires, and accessories via phone and sales counter.
- Train new sales staff and develop a training manual to streamline onboarding.
- Oversee daily cash deposits and reconcile accounts daily.
Receiving and Processing Supervisor
Mustangs Unlimited Inc.
Norcross
09.1998 - 09.2001
- Supervise 3 full-time and 1 part-time employee in the Receiving Department.
- Ensure accurate labeling and receipt of parts.
- Input receiving data into computerized inventory systems.
- Properly allocate inventory to designated warehouse locations.
- Identify and rectify mislocated or mislabeled inventory to fulfill orders.
- Report to Warehouse Manager and General Manager at the Georgia location of Mustangs Unlimited Inc.
Night Shift Sales Manager
Year One Inc
Tucker
09.1993 - 10.1998
- Manage high-volume inbound and outbound sales calls in call center.
- Upsell additional items to complete customer orders.
- Address and resolve customer issues with excellent service.
- Build strong customer relationships, leading to high retention rates.
Mobile Automotive Paint Repair Technician
Flying Colors
Peachtree Corners
07.1991 - 09.1993
- Manage wholesale accounts with auto dealers, providing paint touch-up repairs for used car inventories.
- Mix and tone paint for accurate color matching.
- Maintain supply inventory and ensure repair vehicle functionality.
- Collect invoices and purchase orders from customers, submitting them weekly to the main office.
Receiving Manager
Year One Inc
Tucker
06.1989 - 07.1991
- Began as an order selector, swiftly promoted to Receiving Dept Manager.
- Oversaw 4 full-time and 2 part-time employees.
- Ensured accurate labeling and receipt of parts.
- Entered data into computerized inventory systems.
- Properly assigned inventory to warehouse locations.
- Identified and corrected mislocated or mislabeled inventory shortages.
- Reported to the warehouse manager and company owners.
Education
High School Diploma - Automotive Technologies
South Gwinnett High School
Snellville, GASkills
- Automotive parts identification
- Inventory management
- Customer service
- Sales software
- Order processing
- Transaction recording
Additional Information
Proficient in automotive parts identification and inventory management. Strong customer service skills with a focus on building lasting relationships. Experienced in using sales software for efficient order processing and transaction recording.
Detailed References
- Terry Chastain, Jefferson, GA, 30549, 770-378-3620
- Greg Crum, Owner, Stop and Ride, GA, 706-367-4182
Occupational Licenses Certificates And Training
None Specified
Activities
None Specified
Timeline
Automotive Service Advisor
Stop and Ride Inc.
09.2024 - 05.2025
Research and Development Associate
Mustangs Unlimited Inc.
09.2007 - 12.2009
Sales Manager
World of Wheels and Hubcaps
10.2001 - 08.2007
Receiving and Processing Supervisor
Mustangs Unlimited Inc.
09.1998 - 09.2001
Night Shift Sales Manager
Year One Inc
09.1993 - 10.1998
Mobile Automotive Paint Repair Technician
Flying Colors
07.1991 - 09.1993
Receiving Manager
Year One Inc
06.1989 - 07.1991
High School Diploma - Automotive Technologies
South Gwinnett High School