Summary
Overview
Work History
Education
Skills
Achievements And Volunteer Experience
Timeline
Generic

Fran Davis Mitchell

Roswell

Summary

Results-driven educator and student engagement specialist with over 10 years of experience in onboarding, training, and supporting students and families in both virtual and in-person settings. Skilled at guiding users through complex systems, implementing personalized support strategies, and ensuring satisfaction through proactive communication. Seeking to leverage my background in education, customer engagement, and technical onboarding to contribute to a dynamic EdTech or SaaS team.

Overview

21
21
years of professional experience

Work History

Interrelated Resource Teacher

Cobb County Schools
Marietta
02.2023 - Current
  • Delivered onboarding and training for students with disabilities, helping them successfully integrate into general education settings.
  • Partnered cross-functionally with teachers, support staff, and parents to drive academic engagement and goal achievement.
  • Facilitated weekly instructional planning with the math department to ensure successful implementation of accommodations.

Family Engagement Liaison

Georgia Cyber Academy
Atlanta
03.2016 - 01.2023
  • Onboarded and supported students and families in a virtual learning environment, providing consistent engagement through personalized coaching and goal-setting.
  • Created and led small group intervention plans based on user activity data and performance insights.
  • Delivered tech support and guidance on using cloud-based learning platforms and tools.
  • Coordinated schoolwide testing logistics as Site Coordinator, ensuring seamless communication and project execution.
  • Gathered and relayed user feedback to leadership to inform system improvements.

Virtual Customer Service Agent

Alorica
Remote
11.2013 - 12.2015
  • Handled high-volume inbound calls, delivering support and resolving customer issues with a focus on empathy and clarity.
  • Promoted new products, contributed to upsell opportunities, and maintained strong satisfaction ratings.

Learning Interventionist

Peak to Peak Charter School
Lafayette
08.2004 - 10.2012
  • Served as liaison between staff, students, and parents to implement behavior and learning intervention plans.
  • Supported students in identifying and planning for post-secondary goals.
  • Partnered with counseling and special education departments to implement and maintain 504 plans and IEPs.

Education

Master of Education - Special Education

Georgia State University
Atlanta, GA

Bachelor of Arts - General Studies

University of Maryland
College Park, MD

Semester at Sea Program - Institute for Shipboard Education

University of Pittsburgh

Skills

  • Zoom
  • Microsoft Teams
  • Google Meet
  • Google Workspace
  • Microsoft Office Suite
  • Instructional planning
  • Assistive technology
  • Family engagement
  • Tech support
  • Relationship building
  • Disability advocacy
  • Project management and customer onboarding tools
  • Strong written and verbal communication

Achievements And Volunteer Experience

  • PTA President & Vice President, Tritt Elementary School, Oversaw community outreach and school engagement programs
  • Team-In-Training Mentor & Fundraising Volunteer, The Leukemia & Lymphoma Society, Denver, Atlanta, Raised $12,000+ through event planning and community partnerships

Timeline

Interrelated Resource Teacher

Cobb County Schools
02.2023 - Current

Family Engagement Liaison

Georgia Cyber Academy
03.2016 - 01.2023

Virtual Customer Service Agent

Alorica
11.2013 - 12.2015

Learning Interventionist

Peak to Peak Charter School
08.2004 - 10.2012

Master of Education - Special Education

Georgia State University

Bachelor of Arts - General Studies

University of Maryland

Semester at Sea Program - Institute for Shipboard Education

University of Pittsburgh

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Fran Davis Mitchell