Francene Knolton
Riverdale
Summary
Detail-oriented Audit Technician with a strong focus on financial analysis, compliance review, and discrepancy investigation. Proven ability to enhance operational efficiency through effective data reconciliation and audit documentation.
Overview
39
39
years of professional experience
Work History
Audit Technician
ATL PARK SP+ METROPOLIS Hartsfield-Jackson Airport
Atlanta
09.2022 - Current
- Reviewed compliance with policies and procedures for fiscal accuracy.
- Analyzed discrepancies in financial data and reported findings to management.
- Performed audits of operational and financial areas to check compliance.
- Drafted reports summarizing audit findings and providing recommendations for corrective action.
- Conducted audits of financial documents for accuracy and compliance.
- Collaborated with team members to ensure adherence to audit protocols.
- Monitored inventory controls and procedures to enhance operational efficiency.
- Utilized audit software to streamline data collection and analysis processes.
- Prepared documentation related to audits such as work papers, schedules and summaries.
- Reconciled bank account transactions on a monthly basis verifying accuracy of postings.
- Performed audit procedures to validate financial report data.
- Prepared detailed audit reports, summarizing audit findings and suggesting corrective actions.
Customer Service Representative
ATL PARK ABM-LANIER-HUNT Hartsfield -Jackson
Atlanta
07.2012 - 09.2022
- Provided exceptional customer support in a fast-paced airport environment.
- Utilized communication skills to de-escalate customer complaints professionally.
- Documented passenger interactions to ensure continuity of service and follow-up.
- Trained new staff on customer service protocols and best practices at the airport.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Hair Stylist
Glamour Salon
Southfield
06.2001 - 05.2011
- Consulted with clients to determine desired hairstyles and services.
- Performed hair cutting, coloring, and styling techniques to meet client preferences.
- Maintained cleanliness and organization of salon tools and workstation areas.
- Educated clients on hair care products and maintenance techniques for optimal results.
- Collaborated with team members to create a positive salon environment and experience.
- Managed appointment schedules to maximize efficiency and client satisfaction in service delivery.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Customer Service Representative
Visual Services Inc.
Bloomfield Hills
06.1990 - 05.2001
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Managed customer accounts and updated information in the database.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Call Center Supervisor
Ticketmaster
Bingham Farms
06.1987 - 06.1990
- Supervised daily operations of call center team to ensure efficient service delivery.
- Monitored call quality and provided constructive feedback to improve performance.
- Developed schedules to optimize coverage during peak hours and events.
- Evaluated team performance metrics to identify areas for improvement and growth.
- Monitored calls for quality assurance purposes.
- Provided guidance, training, coaching and mentoring to call center team members.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Phone Operator
Ticketmaster
Southfield
01.1987 - 06.1987
- Managed incoming calls for ticket inquiries and customer support.
- Assisted customers with booking tickets and resolving issues promptly.
- Provided accurate information on events, venues, and ticket availability.
- Maintained up-to-date knowledge of event schedules and promotions regularly.
- Trained new operators on procedures and system usage effectively.
Education
GED -
Georgia Tech
Douglasville, GA05-2012
Business Administration
American Career Academy
Southfield Mi05-1997
Cosmetology License
Redford High School
Detroit, MI06-1984
Skills
- Audit documentation
- Compliance review
- Regulatory compliance
- Risk assessment
- Financial analysis
- Data reconciliation
- Discrepancy investigation
Timeline
Audit Technician
ATL PARK SP+ METROPOLIS Hartsfield-Jackson Airport
09.2022 - Current
Customer Service Representative
ATL PARK ABM-LANIER-HUNT Hartsfield -Jackson
07.2012 - 09.2022
Hair Stylist
Glamour Salon
06.2001 - 05.2011
Customer Service Representative
Visual Services Inc.
06.1990 - 05.2001
Call Center Supervisor
Ticketmaster
06.1987 - 06.1990
Phone Operator
Ticketmaster
01.1987 - 06.1987
GED -
Georgia Tech
Business Administration
American Career Academy
Cosmetology License
Redford High School