Frances Childers
Columbus
Summary
Dynamic leader with a proven track record at Pratt & Whitney, enhancing customer satisfaction and streamlining operations. Excelled in client relationship building and strategic planning, achieving significant improvements in efficiency and productivity. Skilled in team leadership and inventory management, consistently delivering on key performance metrics.
Overview
11
11
years of professional experience
Work History
Customer Account Manager
Pratt & Whitney
10.2023 - Current
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Manufacturing/Operations Supervisor
Pratt & Whitney
11.2022 - 10.2023
- Managed budgets and controlled costs through careful resource allocation and diligent tracking of expenditures.
- Championed sustainability initiatives by implementing energy-saving measures, reducing waste generation, and promoting recycling efforts within the facility.
- Minimized scrap rates with root cause analysis, corrective action implementation, and process optimization efforts.
- Supported new product launches by collaborating with cross-functional teams to ensure smooth integration into existing operations.
- Developed high-performing team members through targeted training initiatives, coaching, and performance feedback.
- Streamlined workflow by reorganizing production lines for optimal efficiency and output.
- Fostered a culture of continuous improvement by engaging employees in problem-solving activities and encouraging innovative thinking.
- Maximized capacity utilization through strategic planning, scheduling adjustments, and continuous improvement efforts.
- Enhanced employee morale and retention with effective communication, recognition programs, and opportunities for growth.
- Improved safety performance by conducting regular audits, identifying hazards, and implementing corrective actions.
- Collaborated with Engineering department to troubleshoot complex issues impacting production efficiency or product quality effectively resolving them quickly.
Manufacturing Production Lead
Pratt & Whitney
10.2017 - 10.2022
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
- Increased overall product quality by closely monitoring production processes and providing constructive feedback.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Coordinated effective schedules for production employees.
- Trained workers in proper operation, calibration, and maintenance of production line equipment.
- Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
- Monitored equipment performance, coordinating regular maintenance checks and repairs to minimize unplanned downtime events.
- Conducted regular audits to identify areas for improvement within the production line, implementing corrective actions as needed.
- Led continuous improvement initiatives that resulted in significant improvements in productivity and reduction of waste materials.
- Met production targets and tight deadlines by collaborating closely with team members.
Tip Chemistry Specialist/Engineer Tech
Pratt & Whitney
10.2015 - 10.2017
- Formulated and developed new and improved products, processes, protocols and techniques to support deliverables.
- Collaborated with cross-functional teams to optimize chemical processes and reduce production costs.
- Managed multiple simultaneous projects efficiently without compromising deadlines or quality expectations.
- Streamlined workflow within the lab through effective communication between team members and efficient utilization of resources.
- Conducted safety audits and implemented necessary changes, resulting in a safer working environment for all employees.
- Demonstrated excellent problem-solving abilities by identifying root causes of inconsistencies during chemical analysis and implementing corrective actions.
- Developed innovative analytical methods for faster and more accurate testing of chemical samples.
- Mentored junior chemists, providing guidance on laboratory techniques, data analysis, and report writing skills.
- Enhanced laboratory safety culture by conducting regular training sessions and updating personnel on best practices in handling hazardous materials.
- Spearheaded collaborative projects with external partners to develop new products or improve existing ones.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Assisted with collecting, identifying and packaging hazardous and non-hazardous waste products to comply with Resource Conservation and Recovery Act regulations.
- Contributed to team discussions and new project initiatives to advance progress and optimize profitability.
Receiving Inspector, In-Process Inspector & Final
Pratt & Whitney
01.2014 - 10.2015
- Achieved superior customer satisfaction ratings by ensuring timely receipt, inspection, and delivery of high-quality products.
- Demonstrated adaptability when faced with changes in shipment schedules or priorities, adjusting plans accordingly to maintain overall efficiency levels throughout the receiving process.
- Improved warehouse safety by conducting thorough inspections of incoming shipments for damage or discrepancies.
- Promoted a culture of accountability within the team by consistently meeting deadlines and adhering to established performance metrics.
- Ensured compliance with industry standards by verifying certifications and documentation for all received materials.
- Enhanced inspection efficiency by streamlining the receiving process and implementing new protocols.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Built professional relationships with key personnel within supplier organizations.
- Sorted and delivered materials to different work areas and staff.
Education
No Degree - Bachelors of Science
Indiana Wesleyan University
Marion, IN07-2027
No Degree - B Composite Bonder Certificate
Tarrant County College
Fort Worth, TX08-2008
Skills
- Client relationship building
- Performance tracking
- Revenue generation
- Account servicing
- Opening and closing procedures
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Strategic planning
- Continuous improvement
- Inventory management
Pratt & Whitney Leadership Award "For all the • Marbles" ultra-peen • Pratt & Whitney Leadership Awa
Pratt & Whitney Leadership Award "For all the Marbles" ultra-peen
Pratt & Whitney Leadership Award "The Puck Stops Here" cathode
RTX OSC Environmental, Health & Safety "The Triple Play" shot peen
Pratt & Whitney Leadership Award "The Leaner Meaner Laser Cleaner"
Timeline
Customer Account Manager
Pratt & Whitney
10.2023 - Current
Manufacturing/Operations Supervisor
Pratt & Whitney
11.2022 - 10.2023
Manufacturing Production Lead
Pratt & Whitney
10.2017 - 10.2022
Tip Chemistry Specialist/Engineer Tech
Pratt & Whitney
10.2015 - 10.2017
Receiving Inspector, In-Process Inspector & Final
Pratt & Whitney
01.2014 - 10.2015
No Degree - Bachelors of Science
Indiana Wesleyan University
No Degree - B Composite Bonder Certificate
Tarrant County College
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