Frances Steinbach
Suwanee,GA
Summary
Dynamic healthcare operations and patient access professional with extensive experience in hospital systems and specialty practices. Proven expertise in leading cross-functional teams, managing insurance operations, and overseeing comprehensive revenue cycle management, including prior authorizations, provider credentialing, and compliance with Medicare and Medicaid regulations. Recognized for fostering collaborative leadership, optimizing operational efficiencies, and achieving sustainable financial results while enhancing patient access outcomes. Committed to driving improvements that align with organizational goals and elevate the overall patient experience.
Overview
8
8
years of professional experience
Work History
Account Specialist, Secretary Suwanee Primary
Northside Hospital
Lawrenceville, GA
01.2024 - Current
- Provide strategic and hands-on leadership across patient access, scheduling, and account support functions, ensuring accurate insurance verification, compliant registration, and seamless access to care across multiple service lines.
- Act as a senior point of contact for patient financial engagement, delivering transparent counseling on coverage, estimates, balances, and payment options while consistently achieving quality, collection, and patient experience benchmarks.
- Perform end-to-end financial estimate generation using MedMetrix, RCx rules, and prior authorization systems, applying deep hands-on expertise to reduce billing discrepancies and downstream denials.
- Lead the investigation and resolution of complex billing, insurance, and registration issues through direct collaboration with revenue cycle, clinical teams, and insurance carriers.
- Maintain operational ownership of EHR data integrity through hands-on entry, auditing, and compliance monitoring of patient, insurance, and account records.
- Partner with multidisciplinary clinical leadership to coordinate scheduling, secure documentation, and support timely patient care while consistently exceeding KPI and AHIQA auditing standards.
Assistant Manager, Chiropractic Assistant
Quality Life Chiropractic
Alpharetta, GA
01.2022 - 12.2023
- Managed and led the scheduling operations for the clinic and physicians, improving efficiency, communication, and patient flow.
- Oversaw full-cycle hiring and training processes, cultivating a knowledgeable and effective team.
- Collected co-pays, deductibles, and coinsurance amounts while clearly explaining insurance benefits and financial responsibilities to patients.
- Oversaw provider credentialing and contracting processes, ensuring timely enrollment with payers and compliance with regulatory and network requirements.
- Secured prior authorizations for procedures and services by verifying medical necessity, submitting clinical documentation, and coordinating with insurance carriers.
- Streamlined patient and insurance payment workflows to improve billing accuracy, reduce delays, and enhance overall revenue cycle efficiency.
Medical Secretary
Advanced Vision
Decatur, GA
03.2019 - 08.2020
- Directed patient scheduling and surgical coordination across clinical teams, optimizing access, provider utilization, and operational efficiency.
- Led pre-operative patient education and readiness initiatives, reducing day-of-surgery cancellations and improving procedural compliance.
- Oversaw insurance verification, authorizations, and benefit validation to ensure service approval and minimize revenue leakage.
- Managed point-of-service collections and patient financial counseling, ensuring accurate posting, compliance, and clear communication of financial responsibility.
- Executed provider credentialing, enrollment, and denial resolution with Medicare and Medicaid, driving regulatory compliance and timely reimbursement.
Medicare Enrollment Specialist
Your Insurance Advocates
Norcross, GA
09.2017 - 02.2018
- Advised Medicare beneficiaries on Part A, Part B, Medicare Advantage, and Prescription Drug plans, aligning coverage recommendations with individual healthcare needs, costs, and long-term goals.
- Served as a trusted resource for beneficiaries and families, delivering clear guidance on plan benefits, claims, billing, and coverage concerns to support informed decision-making.
- Led Medicare education efforts, objectively explaining Original Medicare versus Medicare Advantage and plan structures to empower clients to select optimal coverage.
- Supported client acquisition and retention through community outreach, educational seminars, webinars, and targeted marketing initiatives.
Education
Bachelor of Science - English Rhetoric and Composition
Georgia State University
Atlanta, GASkills
- Process Development
- Insurance Verification
- Revenue Cycle Management
- STAR, Cerner, MMX, RCX Rules, Waystar
- Collections
- Repayment negotiations
- Schedule coordination
- Account investigations
Timeline
Account Specialist, Secretary Suwanee Primary
Northside Hospital
01.2024 - Current
Assistant Manager, Chiropractic Assistant
Quality Life Chiropractic
01.2022 - 12.2023
Medical Secretary
Advanced Vision
03.2019 - 08.2020
Medicare Enrollment Specialist
Your Insurance Advocates
09.2017 - 02.2018
Bachelor of Science - English Rhetoric and Composition
Georgia State University