Summary
Overview
Work History
Education
Timeline
Generic

Francheska Ortiz

Woodstock

Summary

Customer-oriented operations professional with a strong track record in policy implementation and employee support across global environments. Expertise in managing inquiries with confidentiality and efficiency, enhancing overall employee experience. Skilled in process improvement and root cause analysis, fostering cross-functional collaboration to achieve service excellence. Proficient in prioritizing tasks in fast-paced virtual settings while maintaining high service standards.

Overview

19
19
years of professional experience

Work History

Household Manager

Ortiz Family- Stay At Home Mom
Woodstock
06.2023 - Current
  • Coordinated household operations, including organizing schedules, meal planning, and handling household finances, demonstrating strong time management and organizational skills.
  • Managed and organized family documentation, including schedules, medical appointments, and important records, showcasing data management and confidentiality.

Global Process / Project Management Office (PMO) Manager

FORTNA
GA
08.2021 - 05.2023
  • Served as first point of contact for PMO-related inquiries via multiple intake channels, including Employee Service Portal and email, ensuring timely and accurate responses.
  • Developed and implemented policies and procedures that increased operational efficiency by 30% and aligned with compliance standards.
  • Partnered with Training and Development to create and deliver training for 45+ project managers, including process documentation and system navigation guidance.
  • Conducted root cause analysis on project challenges, improving customer satisfaction and reducing escalations.
  • Facilitated communication between stakeholders at all levels, ensuring transparency and alignment with project goals.

Project Coordinator, Life Care Solutions

GE Healthcare
CO
04.2021 - 08.2021
  • Acted as primary contact for 15+ clients, coordinating project timelines, installations, and issue resolution to ensure high satisfaction levels.
  • Managed multiple projects concurrently, prioritizing needs and adjusting workflows to meet deadlines.
  • Provided regular status updates and documentation to internal teams and clients, ensuring alignment with project expectations.

Talent Acquisition Specialist

GE Corporate (YOH/Kelly)
01.2015 - 01.2018
  • Delivered full-cycle recruitment support, including candidate screening, interview coordination, and communication with hiring managers.
  • Advised on hiring processes, ensuring compliance with company policies and employment regulations.
  • Built and maintained strong relationships with candidates and stakeholders, fostering trust and positive candidate experiences.

Aviation Resource Management Supervisor

United States Air Force
05.2006 - 05.2014
  • Managed personnel records for 500+ members, ensuring accuracy, confidentiality, and compliance with regulations.
  • Supervised training scheduling and record management, improving process efficiency by 45%.
  • Led administrative process improvement initiatives, including a records transition project that reduced paperwork by 75%.
  • Coordinated with partner organizations (Japanese Air Force) to streamline operational scheduling and improve communication workflows.

Education

Bachelor of Arts - Human Resources Management

Concordia University Wisconsin
Mequon, WI
05.2019

Timeline

Household Manager

Ortiz Family- Stay At Home Mom
06.2023 - Current

Global Process / Project Management Office (PMO) Manager

FORTNA
08.2021 - 05.2023

Project Coordinator, Life Care Solutions

GE Healthcare
04.2021 - 08.2021

Talent Acquisition Specialist

GE Corporate (YOH/Kelly)
01.2015 - 01.2018

Aviation Resource Management Supervisor

United States Air Force
05.2006 - 05.2014

Bachelor of Arts - Human Resources Management

Concordia University Wisconsin

Similar Profiles

CREATE PROFILE
Francheska Ortiz