Franchester Flowers
Stockbridge
Summary
Dedicated worker with strong multitasking abilities and efficient time management skills. Adept at prioritizing tasks and thriving in high-stress environments. Proven track record of guiding and mentoring others, as well as providing effective on-the-job training. Known for reliability and dedication, consistently striving to excel in every aspect of work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Repossession Specialist
Stellantis-Atlanta, GA
05.2023 - Current
- Authorized fees and accurately coded accounts with relevant information.
- Mailing out letter that needed to be mailed out for particular customers
- Escalating the account after so many days being out with a particular agent
- Coding accounts notating the accounts of the customers
- Ensured accuracy of information while responding to emails, preventing errors.
- Adapted to any technological programs and requirements pertaining to the job
- Performed light skip tracing tasks.
- Processed and updated accounts after collecting payments from customers following repossession.
Customer Service Representative
EXCELA TECHNOLOGIES/HD SUPPLY MAILROOM
12.2021 - 05.2023
- Coordinate daily distribution of mail, packages, incoming facility material, supplies and document files
- Processes inbound interoffice mail and prepares outbound interoffice mail to be sent
- Operates mail processing mail machine including weighing outgoing mail and attaching proper postage while using the correct cost center codes
- Ensures the mail area has adequate supplies
- Troubleshoots mail delivery issues
- Performs clerical duties such as filing, pulling files, scanning, indexing or faxing documents
- Turn in monthly reports for mail count
- Use of (Word, Excel, Google, Outlook)
- Shipping and receiving packages using SendPro software, logging packages in and out
- Taking inbound calls on the switch board as a backup
- Handled customer questions while directing calls to relevant departments.
- Taking payments for customers personal packages that they want to send it.
City Carrier Assistant
The United Postal Service-Atlanta, GA
05.2021 - 12.2021
- Case Mail for delivery in order for your route that day
- Organized mail and packages and, load truck
- Deliver mail scan packages using a handheld scanner
- Knowledge of different class of mail by class
- Follow your route.
Resident Advisor
THE CENTER FOR CHILDREN & YOUNG ADULTS-Marietta, GA
02.2021 - 05.2021
- Assist with the clinical treatment programming
- Being aware of the safety, supervision and security of youth
- Establish, maintain and ensure compliance of the youth daily activities and clinical treatment
- Taking the youth on outings cooking and conversing with the youth in a positive way.
Juvenile Correctional Officer II
DJJ
09.2017 - 02.2021
- Enforce relevant rules, regulations, policies and state laws necessary for the control and management of juveniles and the maintenance of public safety
- Escort juveniles to locations within and outside of designated facilities
- Oversee juveniles during work assignments, meals, and recreation periods
- Inspect, inventories and maintain control of key logs, tools, and related equipment
- Perform professional correction work providing direct supervision of juveniles placed in detention or programs by courts
- Provided direct supervision for detained and referred youth
- Assist in providing direct supervision of all daily activities, ensure that the environment is clean safe and secure for juveniles
- Provided direct supervision to youth in a 24-hour residential treatment facility
- Participated in tactical gang and drug enforcement operations conducted with both Federal and State Law Enforcement Agencies
- Worked with probation officers, teaching staff, mental health staff and law enforcement personnel
- Involved in intakes and assessments on juveniles needed to be completed
- Respond to emergencies, such as escapes, restraints, or EMS medical emergencies, using CPR or First Aid
- Trained and certified yearly in CPR, First Aid and State recognized Juvenile restraint techniques
- Certified in CPR, Handle with Care training, & Substance Abuse Education
- Administer First Aid and CPR
- Help and assist and train new cadets.
Customer Service Representative
ALORICA
04.2020 - 11.2020
- Resolves various questions or concerns via phone, email and online chat in a professional, helpful manner
- Tracks call-related information for auditing and reporting purposes
- Utilizes computer system to verify and document customer requests
- Maintains and updates customer information as necessary
- Process credit card authorizations.
Cashier/Crew Trainer
MCDONALDS
09.2011 - 02.2017
- Responsible for preparing and cooking a wide variety of food, including using a broad range of equipment and tools
- Work closely with managers and fellow Crew Members to ensure weekly goals are met
- Taking accurate food orders/assisting guests with kiosk orders
- Maintain a clean and sanitized station.
Education
High School Diploma -
Rutland High School
12.2011
Skills
- Professional Phone Reception
- Switchboard Operation
- Delivery Driver Experience (1 year)
- Microsoft Outlook (2 years)
- Shipping & Receiving (2 years)
- Law Enforcement (3 years)
- Technical Support
- Security (3 years)
- Loan Manager (1year)
- Computer Operation
- Surveillance (2 years)
- CCTV
- Handling and sorting mail
- Reliability and punctuality
- Accuracy and Precision
- Reading Comprehension
- Problem-solving skills
- Mail delivery
- Fee Collection
- Mail handling
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
Certification
- Peace Officer Certification
- Driver's License
Timeline
Repossession Specialist
Stellantis-Atlanta, GA
05.2023 - Current
Customer Service Representative
EXCELA TECHNOLOGIES/HD SUPPLY MAILROOM
12.2021 - 05.2023
City Carrier Assistant
The United Postal Service-Atlanta, GA
05.2021 - 12.2021
Resident Advisor
THE CENTER FOR CHILDREN & YOUNG ADULTS-Marietta, GA
02.2021 - 05.2021
Customer Service Representative
ALORICA
04.2020 - 11.2020
Juvenile Correctional Officer II
DJJ
09.2017 - 02.2021
Cashier/Crew Trainer
MCDONALDS
09.2011 - 02.2017
High School Diploma -
Rutland High School
- Peace Officer Certification
- Driver's License
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