Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Francis Bolay

Lawrenceville

Summary

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

2
2
years of professional experience

Work History

Assistant Manager/Sales Associate

GameStop
11.2024 - Current
  • Recommended products based on customer needs, boosting satisfaction and repeat business.
  • Drove sales of Pro memberships and warranties by highlighting long-term value.
  • Oversaw daily operations: inventory, cash handling, and team support.
  • Resolved issues quickly to ensure a smooth customer experience.

Coding Instructor

Code Wiz
04.2024 - 08.2024
  • Taught kids coding in C#, HTML, Python, and Processing.
  • Maintained communication with parents about student progress.

Front Of House Cashier

Chick-Fil-A
02.2023 - 07.2023
  • Strong communication, positive attitude, and problem-solving to ensure excellent guest experiences.
  • Skilled in multitasking, time management, and attention to detail.
  • Works well with others, handles cash responsibly, and follows safety protocols.

Education

Bachelors - Systems & CyberSecurity

Georgia Gwinnett College
Lawrenceville, GA
07.2025

Skills

  • Customer Service
  • Sales & Product Recommendations
  • Technical Skills
  • Problem-Solving & Critical Thinking
  • Communication & Teamwork
  • Customer relations
  • Goal setting
  • Staff management
  • Retail operations
  • Task delegation
  • Operations management
  • Sales strategies

Awards

  • NOCTI CTE Certification - Engineering Applications, 2022-2023, Earned certification showcasing proficiency in engineering principles, technical applications, and problem-solving methodologies.
  • Dean's Honor List, Fall 2024, Recognized for exceptional college academic performance and maintaining a high GPA.
  • Unity Certified User: Programmer, 2023-2024, Achieved certification in C# programming, game development, and debugging, validating advanced skills in Unity.
  • Burger King McLamore Scholarship, Awarded for demonstrating academic excellence, leadership, and community involvement.
  • 2025 CMD-IT/ACM Richard Tapia Celebration of Diversity in Computing Conference, Selected to attend the conference, connecting with diverse tech leaders and expanding skills.

Timeline

Assistant Manager/Sales Associate

GameStop
11.2024 - Current

Coding Instructor

Code Wiz
04.2024 - 08.2024

Front Of House Cashier

Chick-Fil-A
02.2023 - 07.2023

Bachelors - Systems & CyberSecurity

Georgia Gwinnett College

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Francis Bolay