Francis Jennings
Ricoh Inc.
Morrow
29
years of professional experience
Site Manager coordinating site-specific support for networked copiers and workstation equipment. Manages TracSolution service documentation, customer requests, and issue escalation to technicians or account leadership while supporting service-level agreements. Brings additional experience running mailroom operations and shipping and receiving workflows.
Work History
Site Manager
24 Years 11 Months- Coordinate [number] site support requests weekly for networked copiers and workstation equipment.
- Coordinate daily support for networked copiers and workstation equipment across the site.
- Provide responsive customer service and user training for technical assistance requests.
- Document service calls and requests in TracSolution with accurate details.
- Escalate technical issues to Customer Service Technicians or the Integrated Account Manager as needed.
- Manage daily mailroom operations while supporting service-level agreement performance.
Lead Supervisor
4 Years 4 Months- Monitored [number] daily work orders to route freight pickups and incoming deliveries efficiently.
- Verified outgoing parcels were properly manifested before dispatch, reducing packing-room errors.
- Coordinated FedEx, UPS, and DHL pickups while supporting packing-room operations and freight handoffs.
- Maintained accurate shipment records and intake details for incoming parcels across daily operations.
- Directed daily workflow across service teams, maintaining schedule adherence and operational continuity.
- Coordinated training for new supervisors and team members on systems and procedures.
Education
- Business Economics
- College Preparatory
Skills
Customer service
Issue escalation
Technical troubleshooting
User training
Mailroom operations
Shipment tracking
Work order management
SLA monitoring
Service call documentation
Database entry
Dispatch coordination
Mail delivery coordination
Records management
Data reporting
Microsoft Office/AI Tools
Athletics & Honors
High school football team captain, All-Conference and All-City baseball honors, Collegiate baseball player
Timeline
Site Manager
Ricoh Inc.
12.2001 - CurrentRead More
Lead Supervisor
Xerox Business Services
08.1997 - 12.2001Read More
Central-Hower High School
from College Preparatory
Read More
Mount Senario College
from Business Economics
Read More