Francise DESIR
Atlanta
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Walmart
Austell
06.2019 - 10.2024
- Assisted customers with product inquiries and service issues daily.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed returns and exchanges following company policies and procedures efficiently.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
Cashier Trainer
Bob Evans
Davenport
11.2010 - 12.2019
- Trained new cashiers on register operations and customer service techniques.
- Assisted in scheduling shifts to maintain optimal cashier coverage during peak hours.
- Maintained knowledge of menu items to answer customer inquiries effectively.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Collaborated with management team to improve overall customer experience at the store level.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
Education
High School Diploma -
East Ridge High
Clermont, FL05-2004
Skills
- Customer service
- Product knowledge
- Data analysis
- Call management
- Customer relationship management
- Effective communication
- Problem solving
- Team collaboration
- Issue follow up
- Conflict resolution
- Process improvement
- Claims monitoring
- Task prioritization
- Empathy and patience
Timeline
Customer Care Representative
Walmart
06.2019 - 10.2024
Cashier Trainer
Bob Evans
11.2010 - 12.2019
High School Diploma -
East Ridge High