Frank Blanton
Marietta
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Prepcook, Chef, Bartender, Server,
Overview
24
24
years of professional experience
Work History
Hospitality Team Member
People Ready Staffing Agency
3504 Centennial Olympic Park Drive,Atlanta GA
01.2012 - Current
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with vendors for repair and maintenance of hotel.
- Implemented marketing and promotional initiatives to increase occupancy.
- Prepared reports on guest satisfaction levels and other metrics.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Truck Mechanic
U-Haul Technical Center
5403 Cobb Pkwy North, Marietta, GA
02.2000 - 02.2007
- Diagnosed mechanical problems for repair or replacement.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Serviced and maintained engines by performing regular oil and filter changes.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Organized test drives in buses and trucks to identify needed repairs.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
Education
Bachelor of Science - Psychobiology
Grand Canyon University
Phoenix, AZ05.1995
Associate of Arts - Criminal Justice
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.1983
Skills
- Membership Programs
- Guest Relations Management
- Hospitality Operations
- Cleaning Practices
- Customer Needs Assessments
- Maintaining Clean Work Areas
- Attentive Service
- Kitchen Equipment
- Customer Loyalty
- Cash Register Operations
- Station Preparation
- Reading Comprehension
- Guest Satisfaction
- Special Requests
- Pastry Preparation
- Monitor Security
- Safe Food Handling Practices
- Dining and Amenity Recommendations
- Serve Guests
Timeline
Hospitality Team Member
People Ready Staffing Agency
01.2012 - Current
Truck Mechanic
U-Haul Technical Center
02.2000 - 02.2007
Bachelor of Science - Psychobiology
Grand Canyon University
Associate of Arts - Criminal Justice
Maricopa Community Colleges - South Mountain Community College