Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank White

Canton

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Sales Representative

SMG Marketing
07.2015 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used persuasive communication techniques to build rapport with target customers and overcome objections.
  • Completed paperwork for subscriptions quickly to complete new enrollment.
  • Capitalized on cross-selling opportunities to add additional products and services.
  • Updated daily logs with activities, mileage and new sign-ups.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Kept detailed records of daily activities through online customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.

Owner

Mahogany Fine Arts
05.1997 - 06.2006
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Founded and managed [Type] business, growing revenue to $[Amount] in first year.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Marketing Consultant

Gateway Health Plan
02.1996 - 03.2004
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Regularly updated and edited content for [Client] websites.
  • Assisted in development of products and services previously unrepresented in industry to increase shares in new markets [Number]%.
  • Improved relationships between church and community by participating in [Type] outreach initiatives.

Education

Economic

Cheyney University of Pennsylvania
Cheyney, PA

Bachelor of Arts - Sociology

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.1974

Skills

  • Pro Tools
  • Post-Sales Support
  • Quote Information
  • Social Perceptiveness
  • Interpersonal Communication Skills
  • Customer Retention Abilities
  • Onsite Product Demonstrations
  • Product Merchandising and Distribution
  • Reading Comprehension
  • Quotas and Goals
  • Credit and Debt Card Processing
  • Persuasive Negotiations
  • Key Account Generation
  • Performance Improvement
  • Inside and Outside Sales
  • Problem-Solving Strengths
  • Strategic Planning
  • Consulting with Customers
  • Training and Development
  • Client Development and Retention

Timeline

Sales Representative

SMG Marketing
07.2015 - Current

Owner

Mahogany Fine Arts
05.1997 - 06.2006

Marketing Consultant

Gateway Health Plan
02.1996 - 03.2004

Economic

Cheyney University of Pennsylvania

Bachelor of Arts - Sociology

Rutgers, The State University of New Jersey
Frank White