Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frankie Robinson

Albany

Summary

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team leader

Tidal Wave Auto Spa
04.2024 - Current
  • Manages a group of employees at a car wash
  • Overseeing the car wash's daily operations, including cash management, safety, and customer service standards
  • Resolving customer complaints, helping customers with menu options and payment, and providing information about the fast pass program
  • Directing and supervising employees when the site manager or assistant manager is not present
  • Led team in efficient car wash operations, ensuring high-quality service and customer satisfaction.
  • Trained new employees on safety protocols and operational procedures to enhance team performance.
  • Implemented workflow improvements that streamlined service delivery and reduced wait times for customers.
  • Monitored inventory levels and coordinated supply orders to maintain optimal stock for daily operations.
  • Developed staff schedules, balancing workloads to ensure coverage during peak business hours.
  • Conducted regular performance evaluations, providing feedback to foster employee growth and development.
  • Resolved customer complaints promptly, enhancing overall client retention and loyalty rates.
  • Collaborated with management on strategic initiatives to improve operational efficiency and service quality.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Armed Security Guard

Allied Universal
02.2023 - 12.2024
  • Protects people and property, deters theft, and handles higher-level emergencies
  • Maintained a high level of security and safety by conducting regular patrols and monitoring surveillance systems
  • Responded quickly to emergency situations, including alarms, disturbances, and potential threats
  • Effectively communicated with team members and supervisors to coordinate security efforts and ensure smooth operations
  • Enforced access control procedures by verifying identification credentials of individuals entering restricted areas
  • Performed thorough inspections of premises to identify any potential security risks or vulnerabilities
  • Implemented proactive measures to prevent theft, vandalism, or unauthorized access on the premises
  • Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to deter criminal activity and maintain a secure environment.
  • Prepared detailed reports on incidents, observations, and irregularities for management review.
  • Responded promptly to alarms and disturbances, coordinating with law enforcement as necessary.
  • Provided exceptional customer service by assisting visitors and employees with inquiries.
  • Trained junior security staff on protocols, emergency procedures, and best practices.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Reduced incidents of theft and vandalism by implementing strict security protocols.
  • Collaborated with management to develop strategies for improving incident response times.
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
  • Implemented new security measures that enhanced overall safety protocols across sites.
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Managed high-volume calls while maintaining service excellence and customer satisfaction.

Stocker

Walmart
01.2021 - 12.2023
  • Organize inventory and ensure the store is clean and organized
  • Maintain merchandise presentation by rotating merchandise, removing damaged or out-of-date goods, and setting up product displays
  • Sign and price merchandise appropriately
  • Maintained accurate records of incoming and outgoing merchandise to facilitate efficient inventory management
  • Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
  • Efficiently stocked shelves with inventory, ensuring products were readily available for customers
  • Performed quality checks on products to ensure they met company standards before placing them on shelves
  • Implemented a rotation system for perishable items to minimize waste and maximize freshness
  • Utilized handheld scanners or other technology tools to track inventory levels and update stock records
  • Organized merchandise displays to enhance product visibility and accessibility.
  • Restocked shelves efficiently, ensuring optimal inventory levels were maintained.
  • Collaborated with team members to streamline stocking processes and reduce downtime.
  • Trained new employees on stocking procedures and safety protocols effectively.
  • Implemented best practices for inventory management, improving overall workflow efficiency.
  • Assisted in maintaining store cleanliness and organization to create a positive shopping environment.
  • Conducted regular audits of stock areas to ensure compliance with company standards and policies.

Team Leader

Zaxbys crew members
11.2016 - 02.2023
  • Manages a team to ensure quality operations, food safety, customer service, and inventory management.
  • Supervised daily operations, ensuring team adhered to quality and service standards.
  • Trained new crew members on food preparation and customer service protocols.
  • Coordinated staff schedules to optimize workflow during peak hours.
  • Implemented inventory management practices to minimize waste and enhance efficiency.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty.
  • Conducted performance evaluations, providing constructive feedback for professional growth.
  • Led team meetings to discuss goals, share updates, and promote a collaborative environment.

Overnight Stocker

XLC Services
11.2022 - 01.2023
  • Stocking: Restock shelves with merchandise for the next day
  • Inventory: Take inventory levels, read and update inventory reports, and maintain inventory accuracy
  • Stocked shelves efficiently to ensure product availability and organization.
  • Assisted in inventory management by conducting regular stock counts and audits.
  • Collaborated with team members to optimize restocking processes and minimize downtime.
  • Maintained cleanliness and safety standards in storage areas and aisles.
  • Trained new staff on proper stocking techniques and safety protocols.
  • Implemented improved labeling systems to enhance product visibility and accessibility.
  • Coordinated with management to address supply chain issues promptly.
  • Monitored product expiration dates, ensuring compliance with quality standards.

Loss Prevention Associate

Burlington Stores
01.2022 - 12.2022
  • A set of strategies and practices used to prevent and reduce losses to a business's assets and revenue
  • Implemented and maintained loss prevention strategies to minimize theft and shrinkage within the store
  • Conducted regular audits of inventory levels to identify discrepancies and ensure accuracy
  • Collaborated with management to develop and enforce policies and procedures related to loss prevention
  • Utilized surveillance systems, CCTV cameras, and other security equipment to monitor store activity
  • Investigated incidents of theft or suspicious behavior, gathering evidence for potential legal action
  • Worked closely with law enforcement agencies in reporting crimes and providing necessary information for investigations
  • Trained store staff on proper loss prevention techniques, including identifying signs of theft or fraudulent activity
  • Monitored inventory levels to identify discrepancies and prevent theft.
  • Conducted surveillance and audits to ensure compliance with loss prevention policies.
  • Trained staff on loss prevention techniques and company security protocols.
  • Collaborated with law enforcement to report incidents of theft or fraud.
  • Analyzed data trends to develop strategies for reducing shrinkage rates.
  • Implemented security measures that improved overall store safety and loss prevention effectiveness.
  • Led investigations into internal theft, ensuring thorough documentation and reporting procedures were followed.
  • Increased efficiency of inventory tracking systems by assisting with updates and maintenance efforts when necessary.

Education

Associate of Science - Health Education

Albany State University
Albany, GA
01-2021

Skills

  • Security
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Military Experience
  • Delivery Driver Experience
  • Supervising Experience
  • Security System Experience
  • Intelligence Experience
  • Cash Handling
  • Teamwork and collaboration
  • Quality improvement
  • Daily workflow improvement
  • Safety processes and procedures
  • Process improvement
  • Cash handling
  • Documentation and reporting
  • Sales expertise
  • Account management
  • Loss prevention

Certification

  • Guard Card
  • AED Certification

Timeline

Team leader

Tidal Wave Auto Spa
04.2024 - Current

Armed Security Guard

Allied Universal
02.2023 - 12.2024

Overnight Stocker

XLC Services
11.2022 - 01.2023

Loss Prevention Associate

Burlington Stores
01.2022 - 12.2022

Stocker

Walmart
01.2021 - 12.2023

Team Leader

Zaxbys crew members
11.2016 - 02.2023

Associate of Science - Health Education

Albany State University

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Frankie Robinson