Frantashia Jones
Hahira
Summary
Results-driven leader with expertise in coaching and mentoring teams. Known for attention to detail and conflict resolution skills, consistently delivering high-quality results in customer-focused environments.
Overview
6
6
years of professional experience
Work History
Gold-digger Team Lead
CDK Global
Valdosta, GA
01.2025 - Current
- Balance people, performance, all while maintaining a professional productive relationship with dealerships.
- Supervise and support agents in creating consistent high level quality calls to help the dealerships reach their desired ROI
- Provide ongoing coaching, feedback, and 1-on-1 sessions to encourage self sufficiency, confidence, and coherence within the Gold campaign
- Reference data measuring applications to scale the performance of an individual and/or campaign as a whole
- Encourage independent thinking to sharpen written and verbal skills needed to communicate with our clients regarding potential sale. I.E. trade-in, purchase, lease or need to sell outright
Autopilot/APC Team Lead
CDK Global
Valdotsa, Ga
01.2022 - 01.2024
- Provided coaching and guidance to each team member to help understand and apply guidelines to maintain quality service appointment setting calls
- Boost morale with shout outs for improvements, progress, and overall top tier performance
- Maintained a high functioning, fast pace, quality focused, result driven appointment service team with the consistent coaching, 1-on-1 sessions along with scenario specific role-plays
Autopilot Transition Team Lead
CDK Global
Valdosta, GA
01.2020 - 01.2022
- Monitored team performance metrics, providing feedback and coaching to drive individual and group success.
- Analyzing progress, the ability to retain and apply feedback to maintain campaigns quality and metrics
- Make the determination whether the agent would be a good fit for the campaign and notify upper management of their release with or without needed follow-up
- Improved overall campaign specific performance with effective coaching and feedback to team members.
Education
Bachelor of Science - Political Science And Government
Valdosta State Unviersity
Valdosta, Ga 05-2010
Associate of Applied Science - Criminial Justice
Georgia Military College
Valdosta, GA08-2007
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Accountability
- Adaptability
- Leadership
- Empathetic Listening
- Cognitive Flexibility
Timeline
Gold-digger Team Lead
CDK Global
01.2025 - Current
Autopilot/APC Team Lead
CDK Global
01.2022 - 01.2024
Autopilot Transition Team Lead
CDK Global
01.2020 - 01.2022
Bachelor of Science - Political Science And Government
Valdosta State Unviersity
Associate of Applied Science - Criminial Justice
Georgia Military College