Fred Brown
Marietta,MI
Summary
Bachelor’s Degree in Human Services Management with 10 plus years’ experience working in social services with diverse populations conducting assessments, intakes, and implementing effective strategies for achieving successful outcomes. Coordinated and established community partnerships that have enhanced organizational services and client resources. Advocated for the delivery of client-centered services and the use of best practices to maintain quality standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Support Services Manager
AID Atlanta
11.2021 - 06.2024
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Supervised 4 staff members (Patient Benefit Specialist, Self Management Coordinator, Women's Program Coordinator and Front Desk Registrar)
- Enhanced customer satisfaction by implementing efficient support services strategies.
- Completed bi-weekly payroll for 4 employees.
- Managed processes for tracking and monitoring department performance.
- Organized and updated databases, records and other information resources.
- Completed monthly reports on successful outcomes and areas of improvement.
- Collaborated with cross-functional teams on projects aimed at improving overall customer experience within the organization.
- Created effective communication channels between departments, fostering collaboration and teamwork.
- Mentored new staff members, providing guidance on best practices in customer service and case management.
Self-Management Program Coordinator
AID Atlanta
11.2015 - 11.2021
- Evaluate the effectiveness of the Self-Management Program in conjunction with the scope of services.
- Provided appropriate resources/referral services to assist client in becoming self-sufficient.
- Developed documents as needed for program implementation and the regular functioning of the Self-Management Program.
- Provide training on the referral process and program policies to potential and current members, staff, and community liaisons.
- Network with medical providers, representatives from AIDS Service Organizations.
- Evaluate eligibility of potential members for the Self-Management Program.
- Contact all new Self-Managed members in a timely manner to introduce them to the program and review program expectations and requirements.
- Manage approximately 90 cases, providing individual consultations to address short-term social service needs, complete applications and to assist with locating and accessing various community resources.
- Contact all members of the Self-Management Program at as needed and/or at a minimum of once every 6 months to assess continued medical adherence and stability.
Medical Case Manager
AID Atlanta
11.2012 - 11.2015
- Managed 40-50 clients/cases
- Entered comprehensive case notes and client data on a timely basis. System.
- Maintained assigned clients’ case management service record files.
- Completed individualized service plans and provided necessary resources.
- Supported clients in accessing routine medical care.
- Assisted homeless clients with obtaining financial help for transitional housing.
- Helped clients to apply for Social Security benefits and other types of entitlement programs.
- Provided HIV risk reduction education and prevention.
Program Manager For Case Management Services
JWCH Institute Inc.
11.2010 - 11.2012
- Managed three program contracts for case management and residential services.
- Conducted case management program supervision and file audits.
- Delivered direct supervision and mentoring to 5 case managers.
- Conducted the hiring, training, staff evaluation and approval of staff schedule.
- Facilitated staff meetings and case conferences.
- Completed monthly reports for the Office of AIDS Programs and Policy.
- Devised and implemented a course of action to achieve program goals and objectives.
- Conducted file audits on all client files to ensure required documentation exists and files were current and compliant with contractual standards.
Psycho-Social Case Manager
JWCH Institute Inc.
08.2005 - 11.2010
- Conducted psycho-social assessments on diverse client populations for implementing services plans.
- Provided clients with the appropriate referrals to various service providers.
- Assisted parolees with transitions back to the community by providing supportive services that enhanced opportunities and reduced recidivism.
- Collected necessary data for reporting purposes and maintain client files according to contractual requirements.
- Participated in monthly community Case Management Task Force meetings to discuss best practices that support client services and enhance successful outcomes.
- Assisted in the development of a 5-week life skills curriculum.
Education
Bachelor of Science - Human Services Management
University Of Phoenix
Los Angeles, CA2012
Skills
- Ability to Work Under Pressure
- Experienced working with diverse populations
- Effective Time Management
- Adaptable to changing circumstances
- Team leadership
- Client assessment and analysis
- Interpersonal and written communication
- Conflict resolution
- Self-motivated
- Report writing
- Skilled in: MS Word, Excel, Power Point, eClinical Works- Electronic Medical Records Software, (designed specific for Medical Case Management
Certification
- Certification in Leadership – AID Atlanta Leadership Academy
- Certification in HIV Case Management - Los Angeles Department of Human Services
Timeline
Support Services Manager
AID Atlanta
11.2021 - 06.2024
Self-Management Program Coordinator
AID Atlanta
11.2015 - 11.2021
Medical Case Manager
AID Atlanta
11.2012 - 11.2015
Program Manager For Case Management Services
JWCH Institute Inc.
11.2010 - 11.2012
Psycho-Social Case Manager
JWCH Institute Inc.
08.2005 - 11.2010
Bachelor of Science - Human Services Management
University Of Phoenix
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