Fred Choquette
McDonough
Summary
Dynamic Installation Manager with a proven track record at CE Holt Refrigeration, excelling in scheduling coordination and field service management. Recognized for enhancing team productivity and optimizing installation processes, I leverage strong leadership and problem-solving skills to drive project success and elevate customer satisfaction. Committed to continuous improvement and operational excellence.
Overview
30
30
years of professional experience
Work History
Install Supervisor
CoolSys
06.2023 - 02.2025
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Facilitated cross-functional collaboration between internal teams such as design engineers and project managers to ensure accurate execution of installation plans.
- Assisted in budget development for installation projects, monitoring expenses closely to avoid overspending or delays in project completion times.
- Implemented quality control measures to ensure installations met or exceeded industry standards and client expectations.
- Conducted site assessments to determine ideal equipment placement, maximizing system efficiency and aesthetics.
- Established strong relationships with clients by maintaining open lines of communication before, during, and after the installation process was complete.
- Resolved complex technical issues through thorough troubleshooting and effective problem-solving techniques.
- Managed inventory levels, ordering supplies as needed to maintain proper stock levels for ongoing projects.
- Ensured safety compliance, conducting regular training sessions and implementing best practices.
- Developed customized installation plans tailored to individual client requirements, ensuring optimal system performance.
- Coordinated with vendors on equipment specifications, ensuring compatibility with existing systems and meeting clients'' unique needs.
- Updated knowledge continuously on new products, technologies, tools and techniques enabling seamless integration into current work processes.
- Mentored junior technicians, fostering teamwork and sharing technical expertise for overall team growth.
- Improved overall project efficiency by developing standardized procedures for common installation tasks.
- Optimized installation processes by streamlining workflow and improving team communication.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 18 employees.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Service Manager
CE Holt Refrigeration
10.2012 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Installation Manager
CE Holt Refrigeration
08.2002 - 10.2012
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular progress meetings with team members to track performance against project milestones.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Improved overall efficiency within the department by implementing standardized procedures that streamlined workflows across multiple projects.
- Devised innovative solutions for complex installation challenges, resulting in successful project outcomes.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Reduced downtime by implementing proactive maintenance schedules for installation equipment.
- Improved project delivery times by establishing efficient scheduling practices.
- Improved client satisfaction with meticulous oversight of installation quality and adherence to standards.
- Facilitated cross-departmental collaboration to address installation challenges, ensuring timely project completion.
- Enhanced team morale and productivity by recognizing outstanding performance and providing opportunities for professional development.
- Streamlined inventory management, ensuring availability of necessary materials without excess.
- Enhanced customer trust, providing clear communication and updates throughout installation process.
- Oversaw successful installation of high-value projects, maintaining strict quality control measures.
- Addressed and resolved client concerns promptly, maintaining positive relationships and repeat business.
- Optimized resource allocation, assigning team members to projects based on skills and experience.
- Enhanced team efficiency by leading installation of complex systems across multiple sites.
- Developed comprehensive safety protocols, significantly reducing workplace accidents during installations.
- Coordinated with vendors for timely procurement of materials, ensuring projects remained on schedule.
- Achieved significant reduction in installation errors by conducting thorough training sessions for new hires.
- Achieved consistent compliance with industry regulations through diligent oversight and training.
- Fostered culture of continuous improvement, encouraging team feedback and implementing suggestions.
- Conducted post-installation reviews to identify areas for improvement and apply lessons learned to future projects.
- Conducted detailed site surveys to plan installations, avoiding unforeseen issues during execution.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and implemented construction plans according to client specifications and expectations.
- Negotiated labor contracts with general contractors and subcontractors.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Implemented systems to improve process efficiency and reduce project duration.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
- Obtained building and specialty permits from local jurisdictional agencies.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
Service Technician/Installation Installer
CE Holt Refrigeration
08.1995 - 08.2002
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Researched and implemented new technologies and equipment.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
- Enhanced customer satisfaction by accurately and efficiently installing complex home entertainment systems.
- Boosted repeat business by providing exceptional service and follow-up on installation issues.
- Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
- Delivered training sessions to new hires, significantly improving their installation efficiency and safety awareness.
- Improved team productivity with introduction of streamlined installation processes.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
- Optimized workflow by effectively prioritizing installation tasks, resulting in timely project completion.
- Facilitated smoother installations, organizing tools and materials in advance.
- Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
Education
Course Completion - Mechanics
Technical Career Institute
Windsor, CT05-1989
High School Diploma -
North Country Union High School
05-1987
Skills
- Scheduling coordination
- Installation techniques
- Installation procedures
- Field service management
- Leadership skills
- Worker training
- Self motivation
- Problem-solving abilities
- Multitasking capacity
Timeline
Install Supervisor
CoolSys
06.2023 - 02.2025
Service Manager
CE Holt Refrigeration
10.2012 - 06.2023
Installation Manager
CE Holt Refrigeration
08.2002 - 10.2012
Service Technician/Installation Installer
CE Holt Refrigeration
08.1995 - 08.2002
Course Completion - Mechanics
Technical Career Institute
High School Diploma -
North Country Union High School
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