Fred D. Vernon
Duluth
Summary
Growth-oriented Operations Professional seeking a General Manager role to lead high-performing teams. Expert in streamlining complex logistical workflows and managing P&L. Committed to integrating operational precision with strategic business development to ensure sustainable profitability and organizational scale.
Overview
8
8
years of professional experience
Work History
Logistics Consultant
WPM Logistics, LLC
Duluth, GA
01.2022 - 01.2023
- Coordinated furniture shipping and installation processes, prioritizing quality assurance and customer experience.
- Evaluated and communicated key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and assembly error rates to inform strategic decision-making.
- Analyzed service performance metrics and proposed actionable improvements for delivery teams and client relationship management.
- Identified and recorded service failures, leading initiatives to establish effective improvement systems.
Director of Operations
Final Mile Solutions Group/R & R Express
08.2020 - 01.2022
- Sourcing, recruiting, qualifying and onboarding IC’s for 3PL clients.
- Roll changed to an Operations roll after acquiring Regency Furniture account.
- Tasked with overseeing 45 trucks in three markets for Regency Furniture.
- Recruited candidates for all three locations for Regency Furniture.
- Overseeing the inspection, grading, and disposition of returned furniture (liquidate, repair, or restock)
- Analyzing "Cost Per Stop" and "Revenue Per Mile" metrics to ensure the profitability of specific markets or customer contracts
Account Executive
Saia LTL
01.2019 - 08.2020
- Attained or exceed quarterly sales objectives within a defined territory.
- Provided and filter key market insights back to sales and marketing management.
- Strategically managed the territory to meet sales objectives and grow the potential business.
- Performed sales calls and vendor relations with all customers in the assigned territory.
- Maintained accurate reporting, records, and files necessary for proper management of territory.
General Manager
FGO Logistics
Middle River, MD
04.2018 - 01.2019
- Coordinated scheduling, maintenance, and compliance for a fleet of 20 trucks to enhance service delivery.
- Reviewed monthly, quarterly, and annual performance to identify improvement opportunities and implement new strategies
- Ensured maximum profitability and cost minimization through programs such as a dedicated safety culture, dedicated driver team and asset utilization
- Analyzed financial data and established account's annual budget to ensure fiscal responsibility and strategic growth.
- Reviewed and interpreted monthly profit and loss statements to provide insights on account performance and financial health.
- Conducted thorough reviews of profit and loss forecasts against actual results, ensuring precision in financial reporting and enhancing profitability.
- Produced and audit weekly invoices and payrolls.
- Developed and implemented strategies for effective management of inbound and outbound freight.
- Developed comprehensive training programs to enhance staff knowledge of organizational policies and procedures.
- Analyzed staff capabilities and reorganized department to ensure optimal alignment of skills with organizational needs.
South Area Manager
UST Logistical Systems
Ellenwood, GA
12.2016 - 04.2018
- Managed logistical coordination for five sites in Ellenwood, GA; Hoover, AL; Huntsville, AL; Chattanooga, TN; and Knoxville, TN to enhance operational efficiency
- Managed carrier productivity, profitability, and customer satisfaction
- Developed detailed and effective logistical functions to streamline operations and delivery
- Captured and recorded service failures and implemented new improvement processes
- Handled the tasks of performing technical training, quality assurance, and configuration management
- Directed inventory management and warehousing activities, ensuring consistent integrity and compliance with operational standards
- Recruited, trained, coached, and developed all delivery, warehouse, customer service, and office personnel.
- Performed weekly audits of settlements to affirm goal completions
- Ensured compliance of operational DOT and OSHA requirements
- Created a system to track performance statistics related to goals set for the operations team
- Managed all clerical, operations, and transportation personnel
- Generated and maintained a credible forecast for accounts and territories and provided information on a regular basis to Senior Management
Account Executive
Home Delivery Link
San Juan Capistrano, CA
08.2014 - 12.2016
- Developed efficient procedures for expeditious delivery of high end products while containing minimal cost
- Successfully implemented processes which ensured highest customer satisfaction, within a set of strict time lines, and a zero failure policy
- Created and developed business relationships that resulted in additional retention, conversion, and penetration success
- Communicated daily with carriers and client to ensure on time departure/arrivals
- Developed training processes to maintain positive relationships and guarantee client satisfaction
- Location rated #1 in customer KPI's for 2015 and on track for 2016
Education
Electronic Engineering Technology Diploma -
R.E.T.S. Training Center
Metairie, LA01-1990
Skills
- Change Management
- Negotiation
- World Class Customer Relations
- DOT Regulations and OSHA Safety Compliance
- Team Leadership and Training
- Interpersonal Communication
- Procedures Development
- Analysis Reporting
- Cost Containment and Reduction
- Roadnet Transportation Suite
- Storis Inventory Management
- ADP Softpay Services
- QuickBooks Accounting
- Microsoft Office 365
- DispatchTrack
- P & L Management
- Forecasting and Budgeting
- Operational efficiency
- Operations oversight
- Six Sigma Lean Manufacturing
- Executing conflict resolution
- Staff training/development
- KPI tracking
Professional Strengths
- Unifying sales, operations, and customer service teams toward a singular organizational vision
- Streamlining logistical workflows to increase throughput and reduce overhead (lean methodology)
- Proficient in a variety of logistics and supply management software, both proprietary and commercial
- Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources
- Ability to ensure terms and conditions of carrier contracts are consistent with industry practices
- Translating high-level company goals into actionable daily operating procedures
- Expert at reducing costs, increasing productivity, driving innovation, and stimulating bottom-line growth within challenging markets and economic conditions
- Identifying industry trends and competitor movements to position services effectively within the supply chain landscape
- Providing accurate data-driven projections to ensure sales targets align with company growth goals.
Timeline
Logistics Consultant
WPM Logistics, LLC
01.2022 - 01.2023
Director of Operations
Final Mile Solutions Group/R & R Express
08.2020 - 01.2022
Account Executive
Saia LTL
01.2019 - 08.2020
General Manager
FGO Logistics
04.2018 - 01.2019
South Area Manager
UST Logistical Systems
12.2016 - 04.2018
Account Executive
Home Delivery Link
08.2014 - 12.2016
Electronic Engineering Technology Diploma -
R.E.T.S. Training Center