Freddreka Evans
Atlanta
Summary
Versatile and results-driven professional with experience in customer service, sales, collections, housekeeping, and automotive work. Skilled in account management, problem-solving, and building strong customer relationships. Highly organized, reliable, and committed to excellence in all professional responsibilities.
Overview
9
9
years of professional experience
Work History
Owner
DiorsCloset Housekeeping LLC
06.2022 - Current
- Developed business plan outlining operational strategies and financial projections
- Implemented marketing initiatives to enhance brand visibility and customer engagement
- Managed daily operations, ensuring efficient workflow and resource allocation
- Established vendor relationships to optimize supply chain processes
Cashier Assistant
Kids World
02.2025 - 06.2025
- Assisted customers with product inquiries and payment processing.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
- Operated cash registers efficiently, ensuring accurate transactions.
- Handled customer returns and exchanges while providing quality service.
Collections Account Manager
Carvana
02.2023 - 07.2023
- Managed collections processes to optimize recovery rates and reduce delinquency.
- Developed tailored payment plans for clients, enhancing customer satisfaction and retention.
- Analyzed account data to identify trends, improving collection strategies and outcomes.
- Collaborated with cross-functional teams to address client concerns and streamline operations.
Sales Associate
AutoZone
04.2022 - 06.2023
- Monitored stock levels and communicated needs to management for timely replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Wells Fargo & Company
01.2020 - 06.2022
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints efficiently, ensuring positive experiences.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and services available.
Sales Associate
Boost Moblie
08.2020 - 10.2021
- Provided support during promotional events to increase customer engagement and sales volume.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints professionally, ensuring satisfaction and retention.
Sales Associate
Metro PCS
03.2018 - 06.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory records using Point of Sale (POS) systems.
- Processed transactions efficiently while ensuring compliance with company policies.
- Collaborated with team members to achieve daily sales goals and promote new products.
Tax Preparer
Jackson Hewitt
01.2020 - 03.2020
- Prepared individual and business tax returns using proprietary software to ensure compliance with tax regulations.
- Conducted thorough reviews of client documents to identify potential deductions and credits, improving accuracy of filings.
- Assisted clients in understanding tax obligations through clear communication and personalized support during consultations.
- Researched tax law updates to provide informed advice on implications for clients' financial situations.
Housekeeping Supervisor
Grady Memorial Hospital
08.2018 - 11.2019
- Supervised daily cleaning operations, ensuring adherence to hospital standards and protocols.
- Trained and mentored housekeeping staff on best practices and safety procedures.
- Conducted regular inspections to maintain cleanliness and identify areas for improvement.
- Developed efficient scheduling systems to optimize staffing and resource allocation.
Collections Representative
Progressive
04.2017 - 03.2018
- Managed customer accounts to facilitate timely collection of overdue payments.
- Utilized collection software to track payment statuses and update customer records.
- Communicated with clients to negotiate payment arrangements and resolve billing disputes.
- Analyzed account information to identify trends and recommend improvements in collections processes.
Education
Master of Science - Psychology
Albany State University
Albany, Georgia, GA05.2023
High School Diploma -
Clarkston High School
Clarkston, GA05.2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Customer Service & Support
Sales & Marketing
Account Management & Collections
Cash Handling & POS Operation
Order Picking, Shipping & Packaging
GPS & Route Planning
Facility & Housekeeping Management
Vehicle Inspection & Motor Vehicle Safety
Problem-Solving & Strategic Planning
Microsoft Word & Data Gathering
Timeline
Cashier Assistant
Kids World
02.2025 - 06.2025
Collections Account Manager
Carvana
02.2023 - 07.2023
Owner
DiorsCloset Housekeeping LLC
06.2022 - Current
Sales Associate
AutoZone
04.2022 - 06.2023
Sales Associate
Boost Moblie
08.2020 - 10.2021
Customer Service Representative
Wells Fargo & Company
01.2020 - 06.2022
Tax Preparer
Jackson Hewitt
01.2020 - 03.2020
Housekeeping Supervisor
Grady Memorial Hospital
08.2018 - 11.2019
Sales Associate
Metro PCS
03.2018 - 06.2020
Collections Representative
Progressive
04.2017 - 03.2018
Master of Science - Psychology
Albany State University
High School Diploma -
Clarkston High School