Freddy Pelayo
Covington
Summary
Dynamic and bilingual professional with experience at Chick-fil-A, excelling in customer service and interpersonal skills. Proficient in Microsoft Excel and skilled in data entry, I consistently enhanced guest satisfaction and streamlined operations. Recognized for resolving customer complaints effectively while maintaining a welcoming atmosphere, ensuring repeat business and loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelf Stocker
The Home Depot
04.2025 - Current
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
Back of House Cook
Chick-fil-A
08.2024 - 04.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food for frying purposes.
Server Assistant
Mystic Grill
12.2023 - 10.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Front of House Staff Member
Chick-fil-A
03.2020 - 10.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Education
Bachelor of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA05-2027
Associate of Science - Cybersecurity
Georgia Piedmont Technical College
Clarkston, GA07-2025
Skills
- Skilled in digital tools
- Experienced with Microsoft Excel and Word tools
- Bilingual (English and Spanish)
- Data entry
- Database maintenance
- Experienced in software utilization
- Multitasking and organization
- Error monitoring
Certification
- CURRENTLY PURSUING CompTIA N10-009 Network+
Timeline
Shelf Stocker
The Home Depot
04.2025 - Current
Back of House Cook
Chick-fil-A
08.2024 - 04.2025
Server Assistant
Mystic Grill
12.2023 - 10.2024
Front of House Staff Member
Chick-fil-A
03.2020 - 10.2022
Bachelor of Science - Cybersecurity
Kennesaw State University
Associate of Science - Cybersecurity
Georgia Piedmont Technical College
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