Summary
Overview
Work History
Education
Skills
Timeline
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Frederick Adams

Atlanta,GA

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Skilled in managing medical practices while fostering team engagement and enhancing operational efficiency.

Overview

10
10
years of professional experience

Work History

Back Office Coordinator

Piedmont Physicians
06.2022 - Current
  • Implement and train on new workflow processes, collaborates with Practice Manager to monitor and manage key clinical performance metrics.
  • Work closely with the Practice Manager to monitor financial and operational reporting; and identifying opportunities to improve clinical and operational quality and efficiency.
  • Established one-on-one training and mentoring from senior support staff members through the first 90 days of a new hire. Which enhanced team engagement and retention, resulting in a 40% decrease in turnover rate.
  • Managed budget and financial reporting, successfully reducing overhead costs by 15% within one year.
  • Participated in the development and implementation of new clinic policies and procedures.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.

Clinical Team Lead

Atlanta Gastroenterology Associates
05.2017 - 06.2022
  • Managed patient care coordination and administrative workflows.
  • Contributed to new clinic policies and procedures development.
  • Collaborated with the Practice Manager to monitor clinical performance and financial metrics.
  • Developed a 90-day training and mentoring program for new hires, reducing turnover by 40%.
  • Assisted in meeting budget and revenue goals.
  • Fostered staff development and competency through supervision, coaching, trainings and team meetings.
  • Upheld correct protocols for infection prevention and control
  • Educated patients on preventive healthcare strategies and at-home care.
  • Scheduled tests and procedures for patients needing additional or specialized care.

CERTIFIED HEMODIALYSIS TECH / FLOOR LEAD

DaVita
11.2015 - 05.2017
  • Created and implemented organizational policies and procedures.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Provided supervision and management to team of support personnel.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.

Education

Medical Assistant

Fortis College

Skills

  • Clinical improvement initiatives
  • Schedule management
  • Budget oversight
  • Managing medical practices
  • Policy development
  • Policy implementation
  • Staff development

Timeline

Back Office Coordinator

Piedmont Physicians
06.2022 - Current

Clinical Team Lead

Atlanta Gastroenterology Associates
05.2017 - 06.2022

CERTIFIED HEMODIALYSIS TECH / FLOOR LEAD

DaVita
11.2015 - 05.2017

Medical Assistant

Fortis College

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Frederick Adams