Fredrica AbdullahHarris
Atlanta
Summary
Dedicated hospitality professional with a strong background in housekeeping and customer service, honed at Signia by Hilton. Proven ability to enhance guest satisfaction through meticulous cleaning and organization. Skilled in training staff and maintaining high standards of sanitation, ensuring a welcoming environment for all guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Signia by Hilton
03.2024 - 10.2025
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Operated cleaning equipment and utilized chemicals safely for optimal results.
- Assisted in training new staff on standard operating procedures and best practices.
- Conducted inventory checks of cleaning supplies to ensure availability and efficiency.
- Addressed guest inquiries regarding housekeeping services promptly and professionally.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Dishwasher/ Steward
Omni Hotel at CNN Center
02.2022 - 03.2024
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Maintained inventory of cleaning supplies, reporting shortages to management for timely replenishment.
- Adhered to health and safety regulations, ensuring compliance during dishwashing processes.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Followed supervisor instructions to complete tasks on time.
Housekeeping Room Attendant
Marriot Hotel
06.2019 - 01.2022
- Managed cleanliness and organization of assigned guest rooms to enhance guest satisfaction.
- Inspected rooms for maintenance issues, reporting findings to ensure prompt resolution.
- Collaborated with team members to maintain high standards of sanitation and hygiene.
- Trained new staff on proper cleaning techniques and use of equipment for efficiency.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Conducted regular audits of room cleanliness, ensuring compliance with hotel standards and policies.
Steward/dishwasher/prep
Piedmont Driving Club
04.2018 - 05.2019
- Maintained cleanliness and organization in dining areas, ensuring high standards of service.
- Assisted in setup and breakdown of events, facilitating smooth operations for members and guests.
- Trained new staff on operational procedures and safety protocols, enhancing team efficiency.
- Collaborated with kitchen staff to manage inventory levels, minimizing waste and optimizing resources.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Stepped into additional roles during busy times to boost coverage of important stations.
Cashier/stock
Chik-Fil-A
04.2016 - 02.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and order modifications.
- Trained new team members on operational procedures and service standards.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
St Lucie West Centennial High
Port St. Lucie, FL Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning bathrooms
- Bed making proficiency
- Kitchen cleaning
- Hospitality background
- Customer-oriented
Certification
Serv Safe certificate
Timeline
Housekeeper
Signia by Hilton
03.2024 - 10.2025
Dishwasher/ Steward
Omni Hotel at CNN Center
02.2022 - 03.2024
Housekeeping Room Attendant
Marriot Hotel
06.2019 - 01.2022
Steward/dishwasher/prep
Piedmont Driving Club
04.2018 - 05.2019
Cashier/stock
Chik-Fil-A
04.2016 - 02.2018
High School Diploma -
St Lucie West Centennial High