Summary
Overview
Work History
Education
Skills
Timeline
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FREDRIKA S. WILSON

Rex

Summary

Over ten years of experience in costumer service and consumer relations. A property manager adept at overseeing resident accounts and acting as liaison between residents and management. Successful background managing large, multi-family complexes of over 500 units. Exceptional record of maintaining profitability through retention and positive resident relations.

Overview

10
10
years of professional experience

Work History

PROPERTY MANAGER

Dayrise Residential
11.2021 - 12.2023
  • Trained, motivated and managed a high performance cohesive team; including leasing, maintenance and assistant manager personnel to maximize their performance to insure company benchmarks were met.
  • Responsible for accurate financial reporting by completing monthly and yearly close out reports.
  • Evaluated and recommended changes in rental pricing to remain competitive in the market in comparison to comps.
  • Addressed tenant complaints promptly and appropriately, calling in property maintenance staff or contractor services for unit repairs or upkeep.
  • Minimized vacancy periods by collaborating with property owners to strategize improvements to marketing initiatives, projected renovations and resident retention goals.
  • Conducted regular property inspections to identify needed improvements and maintain highest standards.
  • Implemented and enforced policies and procedures to maintain property to highest standards.
  • Monitored tenant behavior and implemented corrective action to maintain order on property and facilities.
  • Maximized rental income while minimizing expenses through effective planning and budget control.
  • Proficient in Sight Plan/Ops management software; purchase orders are received by vendors, WTN are generated and invoices are accurately submitted to accounting department.

ASSISTANT COMMUNITY MANAGER

American Landmark Properties
06.2019 - 11.2021
  • Collected rental payments from residents and kept meticulous records of delinquent accounts, implementing an effective collection procedure.
  • Responsible for completion of weekly and monthly financial and delinquency reporting.
  • Approved all move-in files, finalize application status and prepare lease,
  • Responsible for timely completion of renewal leases to maintain high occupancy.
  • Effectively schedule move-out appointments to complete unit inspections for damage loss and reporting service orders to maintenance team.
  • Complete all accounts receivable and end of the month property accounting reports.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Proficient with the following property management software programs: OneSite, LRO, Blue Moon, Sight Plan and Rent Dynamics

LEASING MANAGER/CONSULTANT

Ventron Management
05.2016 - 04.2019
  • Responsible for the training and overall management of the leasing consultant team.
  • Responsible for property marketing.
  • Coordinated resident events to promote resident retention.
  • Facilitated open house events to increase applicant activity.
  • Responsible for all leasing duties, which include apartment home tours and answering prospect questions about pricing.
  • Verify applications and complete credit, employment and rental history screening.
  • Prepare lease agreements and oversee move-ins.
  • Proficient with the following leasing software programs: Rent Dynamics, Leads 2 Lease and ILM

MARKETING & ENROLLMENT DIRECTOR

Blackstone Academy
08.2013 - 04.2016
  • Developed campaigns and specific marketing strategies to increase enrollment.
  • Maximized advertising efforts by developing content for academy social media platforms and corporate sponsor communication.
  • Planned academy monthly events in conjunction with the Parent Teacher Association, increasing student enrollment by 68% within a single academic year.

Education

Human Resources -

Middle Georgia State University
Macon, GA
05.2010

Pre-License Real Estate Certificate -

Metro Brokers Real Estate School
Morrow, GA
05.2023

Skills

  • Excellent communication skills demonstrating verbal and written expression
  • Listening and ability to maintain interpersonal relationships
  • Skilled and knowledgeable of sales and marketing techniques
  • Extensive computer skills and ability to learn specialized software
  • Ability to multi-task while still exhibiting good judgment and composure in a fast paced environment
  • Demonstrate strong attention to detail while accessing clients needs
  • Ability to be flexible, dependable, versatile, and work well under pressure
  • Strong attention to detail, organization, time-management and problem solving skills

Timeline

PROPERTY MANAGER

Dayrise Residential
11.2021 - 12.2023

ASSISTANT COMMUNITY MANAGER

American Landmark Properties
06.2019 - 11.2021

LEASING MANAGER/CONSULTANT

Ventron Management
05.2016 - 04.2019

MARKETING & ENROLLMENT DIRECTOR

Blackstone Academy
08.2013 - 04.2016

Human Resources -

Middle Georgia State University

Pre-License Real Estate Certificate -

Metro Brokers Real Estate School

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FREDRIKA S. WILSON