Fredryka Davis
Villa Rica
Summary
Results-driven professional with extensive experience in customer support and team collaboration. Skilled in managing repossession processes and resolving account discrepancies, consistently achieving accuracy and efficiency in operations to enhance customer relations and drive business success.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Repossession Representative II
Carmax Auto Finance
Kennesaw
08.2022 - Current
- Coordinated with law enforcement to ensure safe vehicle recovery procedures.
- Communicated with clients regarding account status and repossession timelines.
- Collaborated with finance teams to verify account details before repossession actions.
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Provided daily updates on progress of cases via email or phone calls.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Rental Agent
Ryder Logistics
Rochester
05.2017 - 06.2021
- Welcomed customers, offered assistance, booking rentals commercial trucks to businesses and answering questions by providing rates, terms and conditions of rentals.
- Drafted contracts, explained terms to customers and acquired signatures.
- Managed lease agreements and ensured compliance with company policies.
- Provided guidance on rental market trends and pricing strategies.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
Retail Coordinator
TJ Maxx
Pittsford
11.2015 - 12.2016
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted in training new staff on operational procedures and customer service standards.
- Analyzed sales trends to optimize inventory placement and product assortment.
- Developed and implemented sales strategies to increase revenue in store.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
School Bus Attendant
Durham school services
Rochester
06.2012 - 06.2015
- Helped drivers monitor and manage student actions to maintain bus safety.
- Accompanied driver and children on bus route to keep students safe and protected.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students with special needs.
- Greeted students as they boarded the bus and ensured that they were seated properly.
- Maintained a clean and organized bus interior at all times.
- Monitored student behavior on the bus to ensure safety of all passengers.
- Adhered to school district policies and procedures for transportation of children.
- Opened and closed school bus doors to safely allow for exit and entry.
- Supervised routes for trains at railroad crossings and signaled bus drivers appropriately.
Education
High School Diploma -
Pine Ridge High School
Deltona, FL05.2010
Skills
- Payment processing
- Sales strategies
- Team collaboration
- Paperwork processing
- Customer support
- Cash and credit card transactions
- Product knowledge
- Account discrepancy resolution
- Accuracy and efficiency
- Merchandise display maintenance
- Account servicing
- Key holder experience
Accomplishments
Top Performer - Top Cures 2024
Timeline
Repossession Representative II
Carmax Auto Finance
08.2022 - Current
Rental Agent
Ryder Logistics
05.2017 - 06.2021
Retail Coordinator
TJ Maxx
11.2015 - 12.2016
School Bus Attendant
Durham school services
06.2012 - 06.2015
High School Diploma -
Pine Ridge High School