Gaberial Manahan
Milner
Summary
Proven in enhancing customer loyalty at UPS Customer Center, I excel in resolving high-stress situations and complaints with empathy and professionalism. Skilled in POS system operation and exceptional communication, I significantly contribute to team success and guest satisfaction. My dedication to service excellence and organizational prowess ensures operational smoothness and customer comfort.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Dennys Restaurant
10.2020 - 11.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
UPS Customer Center
07.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Mary Persons High School
Forsyth, GA05-2018
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- POS system operation
Timeline
Restaurant Server
Dennys Restaurant
10.2020 - 11.2024
Customer Service Representative
UPS Customer Center
07.2018 - 09.2020
High School Diploma -
Mary Persons High School
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