Gabi Lyons
Covington
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Lead Barista
Starbucks
08.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Payroll and Billing Specialist
Health Force of Georgia
02.2022 - 07.2023
- Processed weekly payroll for over 300 W2 and 1099 employees
- Generated outgoing invoices and posted all payments to A/R
- Disbursed 1099s for all past and current employees for the 2022 fiscal year
- Reorganized data maintenance structure, leading to nearly $10,000 of missing funds to be recouped
- Researched and resolved billing discrepancies to enable accurate billing.
Office Administrator
PLW Insurance Group
11.2020 - 02.2022
- Analyzed and reviewed client policies at renewal periods
- Maintained and updated notes on client profiles in matrix
- Advised clients on past due payments and notified clients of subsequent non-renewals
- Recommended new communication interfaces based upon client requests for text notifications, leading to a 40% response increase
Retail Sales Associate
Cosmoprof
04.2018 - 11.2020
- Managed customer relations of a mid-range specialty store
- Prepared beginning of day and end of day sales paperwork and cash deposits
- Modernized customer outreach by implementing daily social media posts based upon weekly sales ads
Education
Associate Degree - Biology
Georgia State University
Atlanta, GA05.2020
Skills
- Excellent Typist
- Proficient in Microsoft Suite
- Proficient in Google Workspace
- Computerized Accounting Systems
- Quickbooks Desktop
- Paychex Flex
- Organized
- Attention to detail
- Resourceful problem solver
- Adaptability to change
- Cleanliness standards
- Guest service
- POS systems
Timeline
Lead Barista
Starbucks
08.2023 - Current
Payroll and Billing Specialist
Health Force of Georgia
02.2022 - 07.2023
Office Administrator
PLW Insurance Group
11.2020 - 02.2022
Retail Sales Associate
Cosmoprof
04.2018 - 11.2020
Associate Degree - Biology
Georgia State University
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