GABRELLA SEARCY
Warner Robins
Summary
Detail-oriented Insurance and Business Operations Professional with over 10 years of experience in claims management, liability assessment, and settlement negotiation. Skilled in compliance and documentation, with a strong background in coordinating with medical and insurance partners. Experienced in tax preparation, payroll processing, and customer resolution. Currently pursuing a B.S. in Business Administration and Management.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Tax & Payroll Specialist
Quick Tax Pro & Associates
Macon, GA
11.2023 - Current
- Prepared individual and business tax returns using industry-standard software, ensuring accuracy and compliance through thorough review of client financial documentation.
- Apply current IRS guidance and state tax requirements when evaluating credits, deductions, and filing requirements.
- Process weekly, biweekly, and monthly payroll, verify hours, pay rates, deductions, benefits, and timesheets before submission.
- Maintain accurate employee records covering new hires, terminations, withholding updates, and direct-deposit changes.
- Communicated with clients to obtain missing documentation, resolved inquiries, and clarified filing outcomes, enhancing client understanding and satisfaction.
Patient Care Advocate
Accredo Specialty Pharmacy
11.2024 - 12.2025
- Facilitated insurance verification, benefits inquiries, medication coordination, and service-related concerns to enhance patient experience.
- Supported patients through insurance verification, benefits inquiries, medication coordination, and service-related concerns.
- Coordinated communication between patients and internal departments to ensure timely service delivery and medication access.
- Tracked patient progress and health-status changes, relaying critical updates to the care team.
GEICO
Macon, GA
01.2007 - 01.2021
- Telephone Claims Adjuster II | Apr 2017 – Jun 2021
- Negotiated and resolved bodily injury and liability claims for insureds and claimants using policy provisions, legal documents, medical records, and investigative findings.
- Conducted secondary evaluations of investigations and reports to support accurate, timely claim resolutions.
- Prepared detailed documentation supporting claim decisions, actions taken, and settlement rationale.
- Coordinated with medical, legal, insurance, repair, investigative, and adjusting partners throughout the claim lifecycle.
- Provided feedback on new-hire performance and facilitated group discussions during training.
- Telephone Claims Adjuster I | Sep 2014 – Apr 2017
- Investigated claims to establish liability and assess damages; reviewed police reports, medical records, bills, and physical property damage.
- Provided coverage opinions based on facts, law, policy language, and endorsements.
- Reviewed questionable claims and interviewed claimants and claimants to clarify discrepancies.
- Maintained accurate claim activity and payment records in company systems.
- Claims Service Representative | Oct 2009 – Sep 2013
- Took First Notice of Loss and determined liability on non-complex claims while gathering information needed for processing.
- Advised customers on claim procedures and policy issues and responded to inquiries by phone and email.
- Maintained accurate interaction records and coordinated vehicle repair and rental scheduling.
- Lienholder Specialist / Emergency Dispatcher | Oct 2008 – Oct 2009 / Jun 2007 – Oct 2008
- Verified coverage, communicated policy information, and handled high-volume customer contacts, including 60+ calls daily.
- Dispatched roadside assistance based on location and technician availability while maintaining accurate incident and service records.
Education
Bachelor of Science - Business Administration and Management
Strayer University
520 Martin Luther King Jr Blvd, Suite 300, Macon,05-2028
High School Diploma - undefined
Southwest High School
Macon, Georgia05-1999
Skills
- Claims & Liability Analysis
- Coverage Interpretation
- Settlement Negotiation
- Regulatory Compliance
- Complex Documentation
- Customer Resolution
- Caseload Management
- Insurance Verification
- Tax preparation
- Cross-Functional Coordination
- Training & Knowledge Sharing
- Microsoft Office
Certification
Certificate of Marketing Essentials — Harvard ManageMentor
Timeline
Patient Care Advocate
Accredo Specialty Pharmacy
11.2024 - 12.2025
Tax & Payroll Specialist
Quick Tax Pro & Associates
11.2023 - Current
GEICO
01.2007 - 01.2021
High School Diploma - undefined
Southwest High School
Bachelor of Science - Business Administration and Management
Strayer University