Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Assessments
Generic

Gabriel Burford

Valdosta,MI

Summary

Professional with background in customer relations and sales, equipped to enhance business development outcomes. Skilled in managing client communications, generating leads, and utilizing CRM software to streamline operations. Strong focus on team collaboration and delivering measurable results, adapting swiftly to changing business needs. Known for reliability, problem-solving aptitude, and excellent interpersonal skills.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Marketing BDC Agent

Strictly Results LLC
Tampa, Florida
01.2025 - Current
  • Managed inbound and outbound customer communications to enhance client satisfaction.
  • Developed follow-up procedures for leads, improving conversion rates.
  • Trained new agents on company systems and effective communication strategies.
  • Analyzed customer feedback to identify service improvement opportunities.
  • Implemented CRM software updates, streamlining lead management processes.
  • Monitored online reputation management platforms, responding to reviews diplomatically to maintain a positive brand image.
  • Developed rapport with customers through attentive listening and personalized service recommendations.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Elite Car Salesman

Strictly Results LLC
11.2022 - Current
  • I am considered an elite Sales representative. I work for a marketing group that sends my team to multiple dealerships around the US. Our goal is to sale as much of the inventory that we can in 12-14 days.
  • Enhanced customer satisfaction through tailored vehicle recommendations and exceptional service.
  • Managed sales pipeline, ensuring timely follow-ups and client engagement.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Answered telephone and email inquiries from potential customers.
  • Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
  • Responded to customer enquiries via telephone and email.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Prepared purchased vehicles and completed final delivery checks.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
  • Negotiated favorable financing terms for customers, working closely with financial institutions to secure loan approvals.

Assistant Store Manager/Sales Associate

Herbalife Nutrition Stop
01.2019 - 12.2024
  • I manage the stores inventory I also run the register and count the deposit I’ll take care of any concerns or questions from any customers. I also enjoy meeting new people and telling them about the company as a potential distributor.
  • Supervised daily operations, ensuring seamless customer service and optimal store performance.
  • Trained and mentored staff, fostering a collaborative team environment focused on sales goals.
  • Implemented effective inventory management processes to reduce stock discrepancies and improve availability.
  • Coordinated employee schedules, optimizing workforce productivity while maintaining labor costs within budget.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Customer Service/Crew Member

Planet Fitness
09.2019 - 08.2020
  • Working at PF I enjoy using computer basics and entering information in computer.
  • I also enjoy, checking customers in with a welcoming attitude.
  • Delivered outstanding customer service, resolving inquiries and concerns efficiently.
  • Maintained cleanliness and organization of gym facilities to enhance member experience.
  • Assisted in onboarding new members, providing guidance on facility usage and policies.
  • Monitored equipment functionality, reporting issues promptly to ensure safety standards.

Cook/Delivery Driver

Poppy's Pizza
08.2018 - 09.2019
  • Prepared and cooked menu items according to established recipes and quality standards.
  • Managed food inventory and ensured compliance with health and safety regulations.
  • Trained and mentored new kitchen staff on operational procedures and culinary techniques.
  • Streamlined kitchen processes to enhance efficiency during peak service hours.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Waitress/ Shift Leader

Sam's Southern Eatery
01.2018 - 09.2018
  • Supervised team members during peak service hours to ensure exceptional customer experiences.
  • Trained new staff on menu items, service protocols, and operational standards.
  • Coordinated daily shift activities to maintain workflow efficiency and high service quality.
  • Collaborated with kitchen staff to streamline order delivery and improve response times.

Education

High school diploma -

Junction City High School
Junction City, AR
05.2019

Skills

  • Adaptable team player
  • Experienced in managing shift operations
  • Logistics and delivery expertise
  • Experienced in operating computer systems
  • Sales expertise
  • Customer service expertise
  • Proficient in verbal and written communication
  • Negotiation
  • Organization
  • Goal oriented
  • Performance tracking
  • CRM software
  • Appointment setting
  • Teamwork and collaboration
  • Quick thinking
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Phone etiquette
  • Data entry
  • Self motivation
  • Product knowledge
  • Quality assurance
  • Marketing strategies

Certification

  • Driver's license
  • CPR/AED
  • October 2019 to January 2022

Languages

English - Expert

Timeline

Marketing BDC Agent

Strictly Results LLC
01.2025 - Current

Elite Car Salesman

Strictly Results LLC
11.2022 - Current

Customer Service/Crew Member

Planet Fitness
09.2019 - 08.2020

Assistant Store Manager/Sales Associate

Herbalife Nutrition Stop
01.2019 - 12.2024

Cook/Delivery Driver

Poppy's Pizza
08.2018 - 09.2019

Waitress/ Shift Leader

Sam's Southern Eatery
01.2018 - 09.2018

High school diploma -

Junction City High School

Assessments

  • Supervisory skills: Motivating & assessing employees — Proficient
  • December 2021
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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