Erick Gama Jiminez
Conyers
Summary
Dynamic security professional with extensive experience at Clarion Security, excelling in surveillance system monitoring and incident reporting management. Proven track record in enhancing team performance and safety compliance, while implementing effective security protocols. Bilingual communicator dedicated to fostering a secure environment and ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Third Shift Supervising Security Officer
Clarion Security
08.2023 - Current
- Ensured proper functioning of access control systems, safeguarding company assets and sensitive information.
- Improved reporting accuracy by implementing standardized documentation procedures for incident reports and shift logs.
- Facilitated smooth transitions during shift changes through comprehensive handover briefings that provided incoming officers with essential updates on ongoing activities or situations.
- Conducted regular performance evaluations for officers, offering constructive feedback to encourage professional growth and development.
- Minimized false alarms with diligent maintenance checks on all security equipment, ensuring optimal functionality at all times.
- Enhanced overall security by diligently supervising third shift officers and closely monitoring surveillance systems.
Supervisor
AT&T Store
03.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Store Manager
Metro by T-Mobile
06.2020 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Security Officer
RMA
06.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
GED -
Technical College System of Georgia
Decatur, GASkills
- Safety compliance expertise
- Surveillance system monitoring
- Security management
- Security protocol development
- Surveillance protocols
- Incident reporting management
- Effective team leadership
- Workforce management
- Safety regulations compliance
- Proficient in bilingual communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Third Shift Supervising Security Officer
Clarion Security
08.2023 - Current
Supervisor
AT&T Store
03.2022 - 06.2023
Store Manager
Metro by T-Mobile
06.2020 - 02.2022
Security Officer
RMA
06.2019 - 01.2020
GED -
Technical College System of Georgia
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