Gabriela Duque
Marietta
Summary
Energetic and detail-focused problem solver with positive attitude and strong communication skills. Possesses foundational knowledge in customer service and project management, with keen ability to quickly learn new software and technical systems. Dedicated to delivering excellent service and driving impactful results. Dedicated customer service professional with strong communication, problem-solving, and relationship-building skills. As a bilingual professional, I connect effectively with people from diverse backgrounds while creating positive and welcoming customer experiences. I am passionate about helping others, building trust, and continuing to grow my skills in customer relations, communication, and professional development within the customer service industry.
Overview
2
2
years of professional experience
Work History
Pro Services Specialist
Floor & Decor
Austell, GA
08.2025 - Current
- Assisted customers in product selection, providing tailored recommendations and enhancing overall shopping experience.
- Collaborated with team members to optimize inventory management and streamline restocking processes.
- Maintained knowledge of store promotions and product offerings to ensure accurate customer information delivery.
- Executed store merchandising strategies, ensuring compliance with visual standards and brand guidelines.
Shipping Coordinator
Floor and Decor
Kennesaw, GA
02.2025 - 08.2025
- Coordinated shipping schedules to ensure timely delivery of products
- Assisted in managing inventory levels to prevent stock discrepancies
- Supported preparation of shipping documentation and labels for outbound orders
- Monitored shipment tracking systems to update stakeholders on delivery status
Cashier
Floor & Decor
Kennesaw, GA
10.2024 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Collaborated with team members to ensure timely restocking of merchandise.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2026
Skills
- Collaborative mindset
- Creative solutions
- Industry expertise
- Innovation skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Relationship building
- Follow-up skills
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
English
Native or Bilingual
Timeline
Pro Services Specialist
Floor & Decor
08.2025 - Current
Shipping Coordinator
Floor and Decor
02.2025 - 08.2025
Cashier
Floor & Decor
10.2024 - 02.2025
High School Diploma -
Penn Foster Career School