GABRIELA HERRERA

• Resolved customer inquiries efficiently, ensuring high satisfaction levels and positive experiences.
• Managed incoming calls to address service-related issues and provide timely solutions.
• Assisted in processing insurance claims, streamlining communication between customers and adjusters.
• Maintained comprehensive knowledge of services offered to effectively educate customers on options.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Oversaw daily operations to ensure exceptional customer service and efficient workflow.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Evaluated staff performance regularly, providing feedback to drive professional development.

Collaborated with team members to streamline checkout processes, reducing wait times for customers.

• Implemented best practices in store organization, contributing to increased sales floor efficiency.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Handled cash register operations accurately, balancing drawers at the end of each shift.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Monitored quality control measures for perishable goods, minimizing waste and maximizing freshness.
• Managed inventory levels, performing stock checks to optimize product availability.
• Assisted in merchandising efforts, enhancing product displays to improve customer engagement.