GABRIELA MANCILLA
Kennesaw
Summary
With more than 16 years of experience, I have collaborated with Fortune 500 companies in Operations, Sales, Traffic, and Technology. My expertise lies in project management, optimizing operational efficiency, and implementing strategic systems for business growth. I consistently deliver exceptional results under pressure and excel at building strong relationships. I also have a strong ability to leverage data for informed decision-making.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
La Chiquita Tortilla Manufacturer
09.2024 - Current
- Maintain communication with national and international carriers.
- Schedule shipments, arrange pickups and monitor assigned loads for clients like Burger King, McDonald's, Taco Bell and local vendors.
- Process purchase orders, invoices, shipping documentation and providing bill of lading to shippers.
- Maintain a database of product inventory.
Systems Analyst
FOX Corporation
04.2022 - 11.2023
- Setup system configurations in test environments until going live into Production, while gathering requirements from stakeholders and documenting all changes.
- Troubleshoot software issues and follow up tickets in the system until the completion.
- Established and maintained users' databases.
- Worked with internal and external auditors, gathering information needed for quarterly and yearly SOX compliance audits.
Sales Operations Manager
FOX Latin American Channel
07.2013 - 03.2020
- Oversaw and manage the workflow and execution of sales orders, provided operational support functions like weekly revenue reporting, inventory analysis, and sales pricing.
- Performed monthly revenue reconciliations and month end closing statements ensuring proper revenue invoicing and research information for credit notes.
- Served as a liaison cross department Finance, Marketing, Sales, Production.
- Played a key role in the successful system implementation of a company wide Sales and Operations Management System by leading the integration team.
- Acted as a super-user, heavily involved in project calls and status meetings with the development team as well as technical, operations, sales, finance teams.
- Responsible for testing, reporting, and creating tickets for system developments, bugs, and new features/releases of the system.
- Provided regular and timely project updates to senior management teams.
- Supervised the successful transition of systems, developed user's guide and served as support trainer.
Client Services Specialist
Sony Pictures Television
01.2010 - 07.2013
- Worked closely with Account Executives on client's proposals, new opportunities for investments according to client's needs and targets. Daily client/agency communication.
- Responsible for managing sales orders, including loading into the sales system and daily follow-up of all commercial activity.
- Performed monthly reconciliation of all assigned accounts to ensure company budgets and client's expectations are met.
- Liaised with the finance department at month and year-end to ensure a timely and accurate sales period closing.
- Performed the role of super-user on the implementation of the new sales management system across different Sony offices and training new users in different regions.
- Worked closely with the IT Director and system developers in creating the architecture of the new system database.
- Formulated uniform workflows and procedures that were adopted in all different Sony offices across the Latin American region.
Education
Bachelor of Communications -
Universidad Tecnologica Americana
MexicoSkills
- Sales leadership
- Teamwork and collaboration
- Inventory management
- Broadcast Sales operations
- Fluent in English and Spanish
- User requirements
- Technical documentation
- Resource management
- System upgrades
- User acceptance testing
- Software testing
- Business process analysis
- Requirements gathering
Accomplishments
- Achieved successful system implementation by acting as super-user in 2 different Broadcast Networks.
- Developed regional user guide
- Trained regional users in all offices in Latin America
Certification
Kennesaw State University - Business Analytics Science Certificate
Miami Dade College - Digital Marketing Strategy Certificate
Fox Networks Group - June 2018 Awarded with the “Excellence Award” in recognition of the efforts and
Awarded with the “Excellence Award” in recognition of the efforts and outstanding performance
to reach and exceed the company’s sales goals.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards / Special Recognitions
Fox Networks Group
Awarded with the “Excellence Award” in recognition of the efforts and outstanding performance
to reach and exceed the company’s sales goals.
Sony Pictures Television
Received an “Applause Award” for outstanding performance on the implementation of the
Landmark/Traffic system and for coaching all teams.
Timeline
Customer Service Specialist
La Chiquita Tortilla Manufacturer
09.2024 - Current
Systems Analyst
FOX Corporation
04.2022 - 11.2023
Sales Operations Manager
FOX Latin American Channel
07.2013 - 03.2020
Client Services Specialist
Sony Pictures Television
01.2010 - 07.2013
Bachelor of Communications -
Universidad Tecnologica Americana
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