Gabriela Miranda
Decatur
Summary
Bilingual and results-oriented leasing professional with proven success in driving occupancy, managing leasing operations, and delivering exceptional customer experiences. Skilled in resident relations, application processing, and local market analysis with strong knowledge of Fair Housing laws and leasing compliance. Adept at building lasting relationships through excellent communication, organizational expertise, and a customer-first mindset. Fully proficient in industry-standard property management systems.
Overview
4
4
years of professional experience
Work History
Leasing Agent
BH Management / Avenium Management – Alexander at the District, Atlanta, GA
04.2023 - Current
- Serve as the first point of contact for prospective and current residents, providing professional and welcoming service across phone, email, and in-person interactions.
- Conduct informative and engaging property tours, highlighting key features tailored to client needs and preferences.
- Guide applicants through the entire leasing process—from application submission to lease execution—ensuring accuracy, compliance, and a smooth onboarding experience.
- Clearly communicate lease terms, community policies, fees, and procedures, addressing all tenant questions with clarity and professionalism.
- Maintain up-to-date market knowledge to support competitive leasing strategies and occupancy goals.
- Foster strong resident relations by assisting with lease renewals, unit transfers, and move-out coordination.
Customer Service Supervisor
Cherians International, Duluth, GA
11.2021 - 04.2023
- Managed daily front-store operations, including team coordination, inventory tracking, and customer service oversight.
- Oversaw and executed cashier operations for high-volume product orders, including fresh goods and bulk inventory.
- Delivered personalized customer support by assisting with product selection, resolving concerns, and ensuring a smooth shopping experience.
- Trained and supervised staff to ensure operational efficiency, quality service, and adherence to store procedures.
Education
High School Diploma - undefined
Duluth High School
Duluth, GA01.2021
Skills
- Property Management Software: Yardi Voyager, CRM, Yardi One Dashboard, Entrata, Rent Café, AIRM (YieldStar), Snappt, PetScreening, Parkeaz Manager, Radex
- Office & Productivity Tools:
- Microsoft Office (Word, Excel, PowerPoint, Publisher) – Intermediate
- Microsoft Dynamics (Store Operations Manager & POS) – Intermediate
- Google Workspace (Docs, Sheets, Gmail, Slides) – Intermediate
ADDITIONAL INFORMATION
Fluent in English & Spanish
Timeline
Leasing Agent
BH Management / Avenium Management – Alexander at the District, Atlanta, GA
04.2023 - Current
Customer Service Supervisor
Cherians International, Duluth, GA
11.2021 - 04.2023
High School Diploma - undefined
Duluth High School
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