Gabriela Soria
GAINESVILLE,GA
Summary
Dynamic administrative professional with extensive experience at The Cleaning Authority, excelling in customer service and data entry. Proven ability to enhance operational efficiency and maintain confidentiality. Skilled in office administration, adept at building strong client relationships, and resolving conflicts effectively, ensuring high levels of satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Cleaning Authority
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Pharmacy Technician
Walgreens
04.2021 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
Kohls
10.2019 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Leader
Express Factory Outlet
01.2017 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Key Holder
The Shoe Department
01.2016 - 12.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
North Forsyth
Cumming, GASkills
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
Pharmacy Technician License
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
The Cleaning Authority
01.2025 - Current
Pharmacy Technician
Walgreens
04.2021 - 12.2024
Customer Service Representative
Kohls
10.2019 - 07.2022
Shift Leader
Express Factory Outlet
01.2017 - 10.2019
Key Holder
The Shoe Department
01.2016 - 12.2016
North Forsyth
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