Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Torres La Fosse

Columbus

Summary

Professional leasing specialist with strong background in property management and client relations. Adept at fostering collaborative team environments and adapting to evolving needs. Skilled in tenant screening, contract negotiation, and handling maintenance requests. Known for reliability, excellent communication, and achieving results.

Overview

7
7
years of professional experience

Work History

Apartment Leasing Agent

RPM Living
04.2024 - Current
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.

Apartment Leasing Agent

CAHEC Management
07.2023 - 04.2024
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
  • Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept properties in compliance with local, state, and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.

Shift Leader/Team Member

Firehouse Subs
05.2018 - 07.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.

Cashier/Sales Associate

New Square
12.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

BBA - Business Administration And Management

Columbus State University
Columbus, GA
05-2026

High School Diploma -

Hardaway High School
Columbus, GA
05-2020

Skills

  • Knowledge of fair housing regulations
  • Client support
  • Lease compliance administration
  • Property management
  • Team collaboration
  • Effective communication
  • Telephone and email etiquette
  • Innovative problem resolution
  • Customer service expertise
  • Relationship building
  • Organized mindset
  • Staff management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Apartment Leasing Agent

RPM Living
04.2024 - Current

Apartment Leasing Agent

CAHEC Management
07.2023 - 04.2024

Cashier/Sales Associate

New Square
12.2021 - 07.2022

Shift Leader/Team Member

Firehouse Subs
05.2018 - 07.2023

BBA - Business Administration And Management

Columbus State University

High School Diploma -

Hardaway High School

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Gabriela Torres La Fosse