Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Gabriela White

Tifton

Summary

Skilled in customer service and critical thinking, I enhanced customer satisfaction and streamlined inventory at TJX Companies. Leveraging active listening and data entry skills, I adeptly managed high-stress situations, achieving positive outcomes. My approach focuses on building relationships and resolving conflicts, significantly improving loyalty and operational efficiency.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Representative

SMP
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Associate

TJX Companies
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Front Desk Agent

Fairfield Inn and Suits
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Diploma -

Tift County High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Appointment scheduling

Timeline

Customer Service Representative

SMP

Associate

TJX Companies

Front Desk Agent

Fairfield Inn and Suits

Diploma -

Tift County High School

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Gabriela White